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Collections work is focused on administering, designing, and ensuring compliance with collections processes including:
- Collection and maintenance of customer accounts (e.g., track account status, report on outstanding balances, prioritize collection activity)
- Follow up overdue accounts (e.g., initiate demand letters, outbound phone calls to delinquent accounts, external debt collection, etc.)
Requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education. May require the following proficiency: - Works under limited supervision for routine situations. - Provides assistance and training to lower level employees. - Problems typically are not routine and require analysis to understand.
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