Recruitment Manager

Overview: Full Potential Solutions (FPS) is a performance-based analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental and vision benefits, and the opportunity for high potential career growth with a fast-growing company.

*
Our Core Values: *

*
Integrity *- Do what’s right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
**Excellence**:

- Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
**Accountability**:

- Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
**Grace**:

- Respect and appreciate differences, Care for one another, Humility, Make work personal

*
Our Mission*: To create conditions within which people can thrive

**Responsibilities**:

- Build strategies for the entire Agent Volume Hiring and Sourcing team.
- Understand that this job is a Manager role yet he/she should be able to roll sleeves up to do the work themselves.
- Great grasps and understanding of the gap between things that are working and not working; thus, quickly making educated and data driven decisions to resolve the problem at hand.
- This role requires a great sense of account management or at times partnership with multiple teams and departments in the organization. Thus it is expected he/she strives to be the best consultant to them, while not being an order taker of what to do, how or when to do it. He/she must arrive at a sound decision factoring in all data points at hand.
- Work with key stakeholders, assisting them in understanding current and future workforce planning requirements in the context of delivering results in a rapidly and constantly changing environment.
- Develop and execute plans to identify and drive productivity improvements that enable the team to deliver to hiring goals without having to scale deployed resources at a rate faster than the business is growing.
- Coach, manage and develop junior recruitment teams, actively supporting professional growth and ensuring the successful onboarding of all new hires.
- Promote a culture of constant improvement, identifying, and implementing projects in order to increase business-wide recruiting effectiveness and efficiency.
- Utilize and monitor tracking analytics and impact metrics in order to grow a data-driven and technically skilled recruitment team. In this capacity, evaluate talent sourcing strategies, tactics and processes in order to continually improve recruitment processes and by extension the talent brought into the business.
Qualifications:

- Proven work total experience of min. 8 years from which 2 years is as a Recruiting Manager/Lead handling a team of Recruiters/Sr. Recruiters.
- Has a strong background in volume agent hiring and sourcing in a BPO setting.
- Hands-on experience with Applicant Tracking Systems and HR databases-Preferred.
- Experience in leading and managing in a remote/ virtual environment.
- Familiarity with social media and other professional networks.
- Proven to have been very collaborative and with high level of accountability and ownership of the targets and metrics.
- Excellent verbal and written communication and team management skills.
- Strong decision-making skills, critical thinking and problem solving.