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**Overview** Imagine yourself going to work with one thing on your mind: that you are responsible for the day-to-day training programs and initiatives while achieving a high level of performance and profitability. As you tackle your new tasks for the day, you know that it will lead to one thing: that you will not only establish priorities, standards, and performance objectives but also select, train, and provide work guidance for Training Managers, and Learning Experience Leaders. **Key Responsibilities**: The responsibilities of this position include, but are not limited to: - You will handle the product training branch of the Learning and Development organization. - You will also manage the initiation, development, and implementation of the TaskUs training department's site-wide initiatives and drive campaign specific training programs for Team Leaders and Teammates. - You will be the "Training Master" that works in tandem with Operations to create and maintain any necessary materials related to maximizing campaign task mastery and personal development. - You will pioneer all campaign-specific training needs and programs in the country or geography. - You will also provide campaign specific training that is sufficiently technical but also engaging. You will act as the in-house expert, maintain all relevant training materials and documents for all levels of trainees; from new teammates to tenured operational managers. - You will ensure that all training provided is aligned with the specific campaign and TaskUs' broader business objectives. - You will also proactively explore the specific needs of every department and campaign to develop training materials as needed. - You will propose and publish a year-long training calendar with specific quarterly objectives. You will also plan total Training policies, programs, new testing tools, methods, and systems to ensure products and services meet quality standards. **Requirements**: - We need someone who already has the experience of being one, so if you have at least 8 years of working experience in a Learning Experience leadership role in a contact center specializing in product training with success in building strong client relationships. - You must also be excellent in presenting, communicating, and must have great interpersonal skills. - You must have the ability to support multiple sites and multiple programs and participate in global project teams requiring video conference calls after normal business hours. - You must be someone who is highly creative and dynamic. - You must also be someone who is highly independent and motivated with the commitment to oversee projects to completion. - We need someone who has the ability to adapt and level any training materials to a given audience. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
