Real Time Analyst

hace 1 semana


Bogota, Colombia IntouchCX A tiempo completo

About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.

About the Job

We’re looking for a Real Time Analyst (RTA) to be responsible for monitoring, communicating and making changes that positively affect the real-time performance of our team members. The ideal person will have a good understanding of how contact center functions including scheduling, call queues and forecasting volumes by half-hour segments.

As Real Time Analyst, You Will
- Evaluate large amounts of data
- Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
- Adjust staffing and scheduling according to changing needs of the business
- Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
- Monitor schedules and escalate issues regarding attendance adherence
- Work with team members to ensure they know their statistics related to the schedule

As Real Time Analyst, You Have
- High school diploma or equivalent (required)
- Some post-secondary or completion of post-secondary schooling (preferred)
- Good communication skills
- Advanced knowledge of MS Word and Excel
- Adaptability to learn a variety of software programs
- A high level of accuracy with regards to data entry
- Strong analytical and problem solving skills
- Willingness to learn and adapt to working in a new environment
- The ability to multitask and self-manage your work day


  • Real Time Analyst

    hace 4 días


    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...

  • Real Time Analyst Lead

    hace 1 semana


    Bogota, Colombia 24-7 Intouch A tiempo completo

    **About 24-7 Intouch** 24-7 Intouch is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners...

  • Real Time Analyst

    hace 2 días


    Bogota, Colombia ContactPoint360 A tiempo completo

    **Who We Are**: ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We’re proud to call ourselves innovative leaders in the...


  • Bogota, Colombia Canonical - Jobs A tiempo completo

    Real-time Linux is a key requirement for critical infrastructure like 5G towers, robotics and self-driving cars. We are excited to be bringing Ubuntu to the real-time space, and are looking for a specialist, quality-centric senior kernel engineer to lead our real-time kernel effort. This is an exciting opportunity for a senior software engineer passionate...


  • Bogota, Colombia Laborintos A tiempo completo

    Real Estate investment management company from the US is in search for an Acquisitions Financial Analyst. **Responsibilities**: 1. Create financial models, underwriting and analysis of investment opportunities, including complex financial and waterfall analysis. 2. Collect and analyze due diligence materials for new acquisitions. 3. Coordinate due...


  • Bogota, Colombia I-deal Homes Real Estate Holdings, LLC A tiempo completo

    We are a growing real estate wholesaling company based in the US, and are looking for a Jr. Sales Associate to join our team. This position is virtual/remote. Our team is growing at a fast pace and this position is best suited for someone who has previous experience in a phone sales position and is looking for a new and exciting challenge! You will be...

  • Reporting Analyst

    hace 4 días


    Bogota, Colombia IntouchCX A tiempo completo

    **About IntouchCX** IntouchCX is a global customer care and technology company that provides value-driven, future-forward solutions. For over 20 years, we have been the people and technology behind the world’s biggest brands, empowering human potential through our artificial intelligence division, Laivly, and driving change for our client partners through...


  • Bogota, Colombia VirtuPartner A tiempo completo

    **Responsibilities**: - Coordinate and manage all phases of real estate transactions, from opening to closing. - Effectively communicate with agents, lenders, attorneys, and other professionals involved in transactions. - Monitor deadlines and ensure all parties meet their contractual obligations. - Assist in hiring and training new real estate...


  • Bogota, Colombia ProcesosBilingues A tiempo completo

    **Join Our Team as a Real Estate Virtual Assistant!** Seeking a bilingual (English/Spanish) virtual assistant with real estate knowledge. If you're organized, tech-savvy, and customer-oriented, this role is for you! **Key Requirements**: - Fluent in English and Spanish - Real estate knowledge preferred - Strong organizational and communication skills -...


  • Bogota, Colombia Prometeo Talent A tiempo completo

    **Halo** **Media** believes in innovation by inclusion to solve digital problems. Our interdisciplinary teams of adventurous designers, developers and entrepreneurial minds explore to **discover together.** Our variety of backgrounds, viewpoints, and skills connect to **solve business challenges **of every shape and size. Founded in 2006 as an international...