Content Loading Coordinator

**Content Loading Coordinator**

Symphonic Distribution is a 100% independent music distribution and marketing company headquartered in downtown Tampa, FL and with offices in Brooklyn, Nashville, Denver, and Bogota, Colombia. We focus on distributing, promoting, and developing great independent music from artists, record labels, and many more. Not only do we want to work with some great and prolific creators, but we want to also work with creative, passionate, positive, and forward-thinking individuals. Maybe this is you? If so, then below you will find an opportunity to join Symphonic. As a company, we want to have an environment that is inclusive, diverse, and accepting so that everyone, regardless of their background, race, or sexual orientation, has a chance to do great things in the industries of music, tech, and marketing. The **Content Loading Coordinator **will work full time out of our **Bogota, Colombia **location and will come with some really cool perks as well as ensuring that as an individual you have the proper work/life balance.

**In a Nutshell //**

A **Coordinator, Content Loading** for Symphonic Distribution is a liaison between client and our organization. The role consists of loading, reviewing and approving content submitted by clients, assisting clients with content specific issues/errors, technical support, and other queries specifically pertaining to their content.

**What you will do //**
- Assists in content related aspects of client relations alongside Client Relations team members including managing difficult customer situations, responding promptly, soliciting feedback to improve service, responding to service requests and consistently meeting commitments.
- Ensure full understanding of Style Guides for iTunes / Apple Music and Spotify are reviewed for Content Best Practices.
- Educate clients on the iTunes style guide and its contents. When applicable, assist and work with the Customer Support Coordinators to additionally educate.
- Educate clients on how to use our content management system when issues and/or errors arise. Coordinator may communicate to Client Relations team members as well as communicate via Help Desk to archive the requests.
- Perform manual iTunes / Apple Music uploads as needed.
- Includes manual processing of Ringtones and/or additional manual pushes, such as Check Audio and Check Metadata to ensure it meets quality standards.
- Perform manual checking and submission of album covers, proper genres, etc.
- Suggest solutions directly to a client when a product malfunctions, working with the Client Relations team members.
- Assist with queues within the Help Desk as needed.
- Recommend new article topics to the Client Relations team.
- Review, prevent, and resolve tickets in iTunes / Apple Music. Review the monthly FTS report for cooperation with clients and colleagues.
- Report any findings from Digital Service Providers to the Manager, Content Operations. (Errors, changes at the partner level, monitoring of uploads, etc
- Develop innovative approaches and ideas and present them in a manner that gets the attention of others. Suggest solutions when a product malfunctions or when a business process could be improved.
- Work towards resolving issues marked as “On Hold” in the Content Queue of the SymphonicMS. Approve Update/Takedown requests and miscellaneous items that pertain to the content experience.

**What you need to have //**
- 3 years of experience in a customer service capacity
- High School Diploma or GED
- Working knowledge and experience with FTP programs, audio editing software, Microsoft Excel, Word and PowerPoint.

**What will set you apart //**
- Experience resolving systems issues or investigating customer service inquiries

**Additional Insights**
- This position will report to the Manager, Content Onboarding