HR Manager

**Descripción de la empresa**
SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of 99,500 dedicated professionals. With over 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise - when you need to be sure - underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and trusted specialized brands, including Brightsight, Bluesign, Maine Pointe and Nutrasource.
**Descripción del empleo** Role Purpose**

The HR Manager - GBS Americas is a strategic leadership role accountable for aligning people strategies with the operational and transformation goals of the GBS center serving the Americas region. This role ensures the effective delivery of HR services _within_ the GBS and _from_ the GBS to LATAM countries. It contributes to the success of SGS by:

- Bridging business strategy with HR service design and delivery.
- Driving operational excellence, efficiency, and digital transformation in HR shared services.
- Creating a high-performance, inclusive culture that fosters employee engagement and productivity.
- Enhancing transparency, governance, and service credibility through data, automation, and strong stakeholder relationships.

This position is key to positioning the Colombia-based GBS as a regional benchmark for people, performance, and process excellence, supporting SGS’s broader business growth and cost-efficiency ambitions.

**Main Functions**:
**Strategic HR Business Partnering for GBS Americas**
- Act as the primary HR advisor to the Head of GBS Americas and GBS Lead Team, providing insight and support in translating GBS strategic objectives into people strategies that enhance service delivery, scalability, and business outcomes.
- Lead the design and implementation of the GBS workforce strategy, including organizational structure, role architecture, headcount planning, and talent segmentation aligned to current and future demand.
- Partner with global and regional HR leadership to shape and implement the GBS people strategy - including internal mobility, career pathways, and succession planning for critical roles within GBS.
- Influence and support key decisions on location strategy, build vs. buy talent approaches, and the development of new functional capabilities within GBS.

**Leadership of HR Services Delivery to LATAM**
- Oversee the execution and governance of end-to-end HR Shared Services processes provided by the GBS to LATAM countries (e.g., employee onboarding, people administration, time & attendance, benefits admin, HRIS support, and leave management).
- Co-design and continuously improve Service Level Agreements (SLAs), Standard Operating Procedures (SOPs), and Key Performance Indicators (KPIs) in close collaboration with Country HRDs, HR CoEs, and Global Process Owners.
- Foster customer-centric service delivery by embedding client satisfaction, responsiveness, and resolution metrics into team goals and feedback loops.
- Lead the transition and stabilization of new HR services into the GBS scope, ensuring structured change management, business continuity, and alignment with compliance standards.
- Ensure consistent knowledge management and process documentation to sustain operational excellence and minimize service disruption.

**Data, Reporting & Governance**
- Own the development of real-time dashboards, reports, and KPIs to monitor the quality, accuracy, timeliness, and experience of HR services delivered by the GBS.
- Establish capacity and workload modeling frameworks to optimize team staffing, anticipate demand, and support future growth planning.
- Ensure data accuracy and accessibility through integrated reporting systems (e.g., Workday dashboards, Power BI), allowing Country HRDs and GBS Leaders to make evidence-based decisions.
- Design and facilitate monthly and quarterly operational reviews with stakeholders to review trends, issues, root causes, and corrective actions.
- Act as the data governance steward for HR Shared Services, ensuring confidentiality, compliance, and integrity of HR data.

**Team and Culture Leadership within GBS**
- Build, coach, and inspire a high-performing HR Shared Services team, ensuring role clarity, ongoing capability development, and continuous engagement.
- Drive a culture of ownership, simplicity, agility, and accountability within the team, aligned to the GBS leadership values and the broader SGS High-Performance Culture.
- Develop and oversee training plans, skill matrices, and cross-training strategies to promote resilience and growth of internal talent pipelines.
- Champion diversity, equity, inclusion, and belonging within the GBS, suppo