Customer Care Representative 2

hace 4 días

Colombia LiveVox A tiempo completo

LiveVox is a cloud-based customer engagement platform that powers more than 14 billion interactions a year. We seamlessly integrate omnichannel communications, CRM, and WFO capabilities to deliver an exceptional customer experience while reducing compliance risk. Our reliable, easy-to-use technology enables effective engagement strategies on communication channels of choice to drive performance in any contact center. With 20 years of pure cloud expertise, LiveVox is at the forefront of cloud contact center innovation. Our more than 650 global employees are headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; St. Louis; Medellin, Colombia; and Bangalore, India.
**WHAT YOU'LL BE DOING**:
The Customer Care Representative role is designed to be a customer-facing position, providing front-line communication for all client inquiries. This position is designed to provide best-in-class customer service, focusing on quick resolution through proper delegation. Attention to detail and excellent communication skills are a must, as well as the ability to collaborate and work with other LiveVox teams daily.
**WHAT YOU'LL BE RESPONSIBLE FOR**:

- Reply to customer inquiries in a timely and courteous manner with accurate and up-to-date information
- Build troubleshooting tickets through our in-house Customer Relationship Management (CRM) software
- Possess the ability to think critically and meet deadlines
- Work with executive-level employees (both internally and externally) in order to set expectations and provide feedback
- Understand when to engage with higher-tier resources in order to resolve a problem
- Learn LiveVox technology, policies and procedures in a timely manner and be able to demonstrate this knowledge at will
- Identify and triage technical and non-technical problems in a professional manner to ensure that our customers reach their proper destination
- Utilize available resources to further personal product knowledge, as well as share with customer base
- Flexibility to work outside of standard work hours (weekends and holidays)

**WHAT YOU BRING**:

- Ideally you hold a Bachelor’s Degree in IT, Computer Science, Software Engineering, or similar discipline (will consider relevant educational background or experience in lieu of degree).
- 3+ years of customer service experience
- 3+ years of experience within the SaaS Industry
- Passion for assisting customer needs
- Ability to maintain a positive and professional attitude at all times
- Salesforce experience preferred
- Excellent written and spoken communication skills
- Ability to learn proprietary software

**WHY LIVEVOX**:
LiveVox is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you are differently abled in a way that requires accommodation, please let us know. Reasonable accommodations are made to enable people to perform the essential functions of their jobs. We're passionate about bringing in smart, talented people with diverse backgrounds, interests, and experiences to join our team.

  • Customer Care Representative

    hace 2 semanas

    Colombia LiveVox A tiempo completo

    Customer Care Representative LiveVox (Nasdaq: LVOX) is a next-generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences while helping to mitigate...

  • Customer Care Representative

    hace 4 días

    Colombia LiveVox A tiempo completo

    LiveVox has been a change-maker in the contact center space since 2000, providing a cost-effective path to voice and digital engagement, while significantly simplifying integration paths within our customers’ environments. Our true omnichannel solution provides a flexible data platform that layers in communication channels to multiply reach to consumers,...

  • Cutomer Care Representative

    hace 7 días

    Colombia Solvo Global A tiempo completo

    _**¿Cuentas con un nível de inglés avanzado?**_ - **¿Eres proactivo y responsable?**_ - **¿Tienes experiência en servicio al cliente?**_ En Solvo Global nos encontramos en búsqueda de Customer Care Representatives **¿Cuáles serían tus responsabilidades?** - Recopilación de información de los clientes. - Llamar a los clientes para educarlos en...

  • Customer Service Representative

    hace 5 días

    Colombia Mordor Staffing A tiempo completo

    Mordor Staffing is a specialized staffing firm created by a team of US venture capitalists to provide US career opportunities to the top 10% of the Colombian workforce. The Customer Service Representative position assists clients in Wellness and Health Care Industry by: - **Help clients understand the benefits **of regular massage, skin care and stretch...

  • Customer Service Representative On Site Medellin

    hace 7 días

    Colombia The Functionary A tiempo completo

    **Summary of the position** **If you are located in Medellin, Colombia** **You have a really good English level and full time to work with us on site!** **This is your chance.** Answering customer inquiries: Customer Service Representatives are responsible for answering customer questions and providing information about products, services, and company...

  • Customer Sales Representative

    hace 2 semanas

    Colombia Pavago A tiempo completo $30.000 - $60.000 al año

    Job Title: Customer Sales Representative – HVAC/Roofing/PlumbingPosition Type: Part-Time – RemoteWorking Hours: Night Shift - US HoursAbout PavagoPavago is hiring for one of its clients in the home services industry. This role requires a strong sales background, excellent English communication skills, and prior experience working within a US-based home...

  • Customer Sales Representative

    hace 5 días

    Colombia Pavago A tiempo completo $1.400.000 - $2.200.000 al año

    Job Title: Customer Sales Representative – HVAC/Roofing/PlumbingPosition Type: Part-Time – RemoteWorking Hours: Night Shift - US HoursAbout PavagoPavago is hiring for one of its clients in the home services industry. This role requires a strong sales background, excellent English communication skills, and prior experience working within a US-based home...

  • Customer Service Representative

    hace 4 días

    Colombia Pavago A tiempo completo US$240.000 - US$360.000 al año

    Job Title: Customer Service Representative (CSR)Position Type: Full-Time, RemoteWorking Hours: U.S. client business hours (with flexibility for evenings/weekends depending on client support needs.About the Role:Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service...

  • Customer Service Representative

    hace 4 días

    Colombia Unifycx Colombia S A tiempo completo US$2.000.000 - US$3.600.000 al año

    UnifyCX is growing and we are looking for a Customer Service Representative to join our motivated and ambitious team in Barranquilla, Colombia. Come be one of the pioneers at our newest locationPay: 2.9 mil COP monthly What Will You Do? • Responsible to act as the first point of contact to provide quality customer service for members, attorneys and...

  • Customer Service Representative

    hace 5 días

    Colombia Inktel Contact Center Solutions A tiempo completo

    We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our customers by resolving inquiries related to different restaurants. As a key member of our customer service team, you will play a vital role in ensuring customer...