Customer Care Representative

LiveVox has been a change-maker in the contact center space since 2000, providing a cost-effective path to voice and digital engagement, while significantly simplifying integration paths within our customers’ environments. Our true omnichannel solution provides a flexible data platform that layers in communication channels to multiply reach to consumers, maximizing every touchpoint, and enabling tailored communications with simplified connectivity to existing systems of record or CRMs. With all conversations, data stores and interactions in one place, LiveVox delivers a comprehensive view of the customer in a single ‘pane of glass’ empowering LiveVox clients to deliver the best experience to their customers. Moreover, our Workforce Optimization component derives actionable insights and identifies training opportunities, enabling call center associates to work effectively from anywhere and to continually improve.
**WHAT YOU'LL BE DOING**:
The Customer Care Representative role is designed to be a customer-facing position, providing front-line communication for all client inquiries. This position is designed to provide best-in-class customer service, focusing on quick resolution through proper delegation. Attention to detail and excellent communication skills are a must, as well as the ability to collaborate and work with other LiveVox teams daily.
**WHAT YOU'LL BE RESPONSIBLE FOR**:

Reply to customer inquiries in a timely and courteous manner with accurate and up-to-date information
- Build troubleshooting tickets through our in-house Customer Relationship Management (CRM) software
- Possess the ability to think critically and meet deadlines
- Work with executive-level employees (both internally and externally) in order to set expectations and provide feedback
- Understand when to engage with higher-tier resources in order to resolve a problem
- Learn LiveVox technology, policies and procedures in a timely manner and be able to demonstrate this knowledge at will
- Identify and triage technical and non-technical problems in a professional manner to ensure that our customers reach their proper destination
- Utilize available resources to further personal product knowledge, as well as share with customer base
- Flexibility to work outside of standard work hours (weekends and holidays)
**WHAT YOU BRING**:

- Bachelor’s Degree in business-related discipline (will consider relevant educational background or experience in lieu of degree)
- You are a team player and have a passion for assisting customer needs
- You maintain a positive and professional attitude at all times
- Ability to multitask
- Salesforce experience preferred
- Excellent written and spoken communication skill
- Ability to learn proprietary software
- Completion of a three-week LiveVox-sponsored training program, culminating in a product demonstration of this job.
**WHY LIVEVOX**
LiveVox is proud to be an equal opportunity workplace and employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you are differently abled in a way that requires accommodation, please let us know. Reasonable accommodations are made to enable individuals people to perform the essential functions of their jobs. We're passionate about bringing in smart, talented people with diverse backgrounds, interests and experiences to join our team.