Logistics Technical Support Specialist
hace 7 días
Make sure all of the customer’s questions and concerns are answered in a highly positive, professional, and customer-centric manner
- Offer solutions to technical problems, either by providing step-by-step guidance, remote support, or escalating complex issues if necessary.
- Develop and maintain a deep understanding of the products and services the company provides to effectively assist customers.
- Identify and escalate critical or unresolved issues to appropriate teams or higher-level technical experts.
- Ensure that customer inquiries are handled promptly, professionally, and with high-quality solutions.
**Salary**: $4,415,000 per month
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