Bilingual Phone Representative

hace 5 días

Bogotá, Colombia Outwork Staffing A tiempo completo

**Location**: Fully Remote
**Schedule**: US Timezone
**Salary**: $1800- $2000 USD/month
A progressive medical practice dedicated to delivering patient-centered healthcare services is currently seeking a Bilingual Phone Representative to join their team. The practice’s virtual pediatric clinic provides comprehensive, multispecialty ADHD care in accordance with the American Academy of Pediatrics guidelines. It is supported by a collaborative team of medical and behavioral clinicians who work together to offer families best-in-class treatment and a clear path forward.
**Key Responsibilities**:

- Guide new patients through the onboarding process, addressing concerns or objections as they come up.
- Effectively communicate complex billing and insurance information to families.
- Navigate rejections or difficult conversations with potential clients.
- Ensure patients complete necessary post-call tasks, such as reviewing consent forms or uploading diagnostic information.
- Build feedback loops to keep Product + Engineering teams aware of technical issues or bugs.
- Utilize CRM or sales software.
- Work independently to meet sales targets.

**Requirements**:

- Proven experience in phone sales or telemarketing.
- Strong communication and interpersonal skills.
- Ability to explain complex information clearly and concisely.
- Demonstrated ability to manage workload and achieve sales targets.
- Familiarity with CRM or sales software, telephony or customer service software (Zendesk), and collaboration tools like Google Suite and Slack.
- Bilingual proficiency in Spanish and English required.

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