Senior Account Manager

hace 2 semanas

Bogotá, Colombia Sutherland A tiempo completo

**Contract Type**:

- Brick and Mortar

**Location**:

- Bogotá - //BOGOTA

**Date Published**:

- 06-09-2025

**Job ID**:

- REF31925P

Company Description:
Sutherland is seeking an organized and goal-oriented person to join us as an **Senior Operations Manager.** We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you

**Job Description**:
**Responsibilities**:
1. Managing Cluster/Community Performance
- Complete weekly coaching sessions and call audits.
- Complete weekly huddles and come up with Team strategy to achieve operational goals.
- Partner with Operations Manager on Continuous Improvement activities, training and action plans.

2. Client advocate
- Accomplish weekly deliverables, such as: - Coaching compliance inclusive of RCAs and action Plans
- Team attendance infractions insights thru internal Sutherland attendance tool.
- Provide ideas that can help the client improve their product, business, processes and/or policies.

3. People Management
- Set up accountability discussions on attendance and performance challenges.
- Determine training needs to equip staff with fundamental skills and knowledge.
- Keep employees in the loop for any internal and external updates

Qualifications:

- A Bachelor’s Degree is preferred but not required.
- +5 years of operations and management experience; process transformation experience.
- Experience in handling omnichannel LOBs.
- Experience in managing, and directing associates/sr associates, team manager resources spanning 100 for Manager.
- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives
- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Internal:

- Must have FY24 PDP rating of Exceeds(4) Expectations or Outstanding(5)
- Tenure of at least 18 months
- No Active DA

Additional Information:
All your information will be kept confidential according to EEO guidelines.

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