Director of Operations

hace 5 días

Bogotá, Colombia Premier Fitness Service A tiempo completo

**About Premier Fitness**

**The Opportunity**:
We’re hiring a **Director of Operations** (title flexible based on experience), with a clear growth path into the **Chief Operating Officer (COO)** role. This is a critical leadership position, especially as we shift team members internally and continue scaling fast.

**Initial Responsibilities**:

- Lead daily operations across **Accounting, Scheduling, Customer Service, AR, and Logistics**:

- Manage and develop the customer service team with a focus on escalation prevention and coaching
- Monitor KPIs and implement process improvements to drive efficiency and performance
- Handle high-level client escalations with professionalism and confidence

**Future Scope as COO-in-Training**:

- Expand oversight to **Marketing and Cross-Functional Teams**:

- Act as a key partner in scaling all operational departments
- Drive a proactive customer experience culture, supporting 2nd sale and upsell opportunities
- Be a trusted decision-maker and leader in alignment with company values and vision

**What We're Looking For**:

- **Proven leadership** in a Director of Operations or COO role, preferably in service-based industries
- **Excellent communication skills**—calm under pressure and capable of guiding both internal teams and client concerns
- A strategic thinker who’s also not afraid to roll up their sleeves
- Someone who can lead like an owner and is ready to grow with us

**Why Join Us**:

- We are a values-driven team that’s scaling with purpose
- This role offers a **clear leadership path**, not just another job
- We invest in people who invest in us

**Compensation**:

- Starting at COP **9,016,400/month**(running USD-COP conversion)

**Experience**:

- Operations Manager: 5 years (required)
- US Clients: 5 years (required)
- Remote Job: 5 years (required)
- People Management: 5 years (required)
- Process Workflow: 5 years (required)

**Language**:

- English (required)

Expected Start Date: 02/06/2025

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