Partner Support Agent

hace 2 semanas

Bogotá Cundinamarca, Colombia Distribusion Technologies GmbH A tiempo completo

We are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest-growing startups in travel. Backed by three leading VCs (Creandum, Northzone, and Lightrock), we are ready to push beyond following our recent €30 m Series B.

Distribusion is quickly expanding globally and looking for a** **Partner Support Agent** to join the Operations team to drive quality improvements and projects of the key partnerships.

**What you will do**:

- Handle incoming requests from partners regarding bookings with efficiency and accuracy.
- Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries.
- Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

**Workplace**:
We are mainly looking for this role to be based preferably within LATAM or in Pacific Asia.

We are a remote-first company, with teams located around the Globe and our HQ office in Berlin where the team often meets in the office.

**Who you are**:

- You have experience in Customer Service
- A strong networking mentality, armed with exceptional collaboration and communication skills to forge lasting relationships with our valued partners
- You are fluent both in English and Spanish (written & spoken) and have strong communication skills
- You are excited by, and able to quickly understand new technical topics
- You are organized and structured, allowing you to simultaneously manage multiple initiatives with changing priorities and meet deadlines.
- You can collaborate across different teams and geographies

**As a plus**:

- Ideally, someone with an understanding or experience in using SQL, APIs, basic programming, automation, and ticketing systems (this is not a must, but highly appreciated)

**What you can expect**:

- You will join a fast-paced travel tech company and take on a rapidly growing industry.
- You will take on ownership and responsibility from day one and have a direct impact on the success of the company.
- We value agility We’re constantly updating our tech stack and offer the best possible tools to ensure all of our in-house engineers, partners, and carriers benefit from cutting-edge, efficient solutions.
- You will join an international team of talented and driven people with a clear mission. Expect your colleagues to inspire, support, and challenge you every day
- We offer flexible and remote working conditions, relocation opportunities, and career growth in a small and developing company.

**Our hiring process for this role**:
Your Talent Partner (TP) and point of contact is Laura Roulet, and the Hiring Manager (HM) is Yevgeniy Lapin.
- Do you want to work in an advanced tech environment and have an impact on millions of travelers around the globe? Come join us_

  • agent dmt

    hace 1 semana

    Bogotá, Cundinamarca, Colombia Brink's, Incorporated A tiempo completo

    LOCATIONCalle 26 No 57-83 Oficina 502, Bogota, Distrito Capital de Bogotá, Colombia- ### CAREER AREAOther- ### JOB TYPEFull time- ## JOB ID#R68137The DMT Agent provides exceptional customer service and support for Compusafes, Smart Safes, Recyclers, and other devices included in Brinks' service offerings (Brinks Complete and Traditional Brinks services)....

  • HR Business Partner

    hace 3 días

    Cundinamarca, Colombia Zealand Pharma A tiempo completo

    We are looking for the right HR Business Partner to join our People & Organization team, where you will play a pivotal role in enabling the success of our Research organization. If you are motivated to work at the intersection of science, strategy, and people – and want to make a direct impact on the performance and direction of a fast‑paced biotech...

  • Customer support agent

    hace 4 semanas

    Bogotá, Colombia OUTSORCY US INC A tiempo completo

    About the Role We are looking for a proactive and empathetic Customer Support Agent to join our growing team in Colombia. In this role, you will be the first point of contact for customers, providing timely and accurate assistance across multiple channels. The ideal candidate is a strong communicator, enjoys problem-solving, and is committed to delivering...

  • HR Business Partner

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Lean Solutions Group A tiempo completo

    Lead and manage the Business Partner HR area, ensuring alignment between human resources strategies and business objectives. Act as a strategic partner to operational and administrative areas, providing expert advice and comprehensive solutions in talent management. Establish a strategic connection between HR, the client, and the business, ensuring guidance,...

  • Customer Support Agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Expatrio A tiempo completo

    JOIN EXPATRIOExpatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position asCustomer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance)Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you are...

  • Customer Support Agent

    hace 2 días

    Bogotá, Bogotá D.E., Colombia Expatrio Global Services A tiempo completo

    JOIN EXPATRIO Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent (Spanish & Chinese) - LatAm (Remote Freelance) Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you...

  • Customer Support Agent

    hace 12 horas

    Bogotá, Bogotá D.E., Colombia Expatrio Global Services A tiempo completo

    JOIN EXPATRIO Expatrio is an ambitious Berlin-based start-up in the field of Fintech and Edtech and currently has a vacancy for the position as Customer Support Agent (Spanish & English) - LatAm (Remote Freelance) Our goal is to make the way to and in Germany as easy as possible for international students. If you want to support us in this goal, then you...

  • Channel Partner Sales Manager

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia Broadvoice A tiempo completo

    **POSITION DETAILS**: **LOCATION**:Colombia **DEPARTMENT**: Sales **REPORTS TO**: Director, Sales ***: Broadvoice is looking for a **Regional** **Channel Manager **with CCaaS and UCaaS sales experience to join our growing team. In this dynamic role, you will cultivate, maintain, and expand relationships with partners to sell Broadvoice and GoContact...

  • Technical Support Agent

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Avalon Solutions A tiempo completo

    Location:Bogota *ONLY*.If you do not live in Bogota, please do not apply.We currently don't have an office, so you will need to work from home. You will require a reliable computer, a stable and fast internet connection, and a headset. In a few months, we plan to open an office near the center of town, andyou will be required to work on-site, Monday through...

  • Sr. Partner Marketing Manager, LATAM Strategic Partners, Partner Marketing LATAM

    hace 4 días

    Bogotá, Cundinamarca, Colombia Amazon Web Services A tiempo completo

    DESCRIPTIONAmazon Web Services (AWS) is seeking an experienced Partner Marketing Manager to focus on high-growth strategic partners for the AWS business in the LATAM region. In this role, you will be responsible for managing and supporting the development of marketing plans for key strategic partners across the LATAM region, leveraging best practices from...