Product Support Rep Iii

hace 4 días

Bogota, Colombia Medtronic A tiempo completo

**Descripción - Externa**

**Careers that Change Lives**

**A Day in the Life**
Responsibilities may include the following and other duties may be assigned.
- Responds to customer product inquiries, issues or malfunctions via telephone or chat sessions.
- Interpersonal skills and product knowledge are critical to responding and troubleshooting to customer inquiries.
- Documents customer information, troubleshooting, and/or recurring product issues to support product quality programs and product development.

**Must Have: Minimum Requirements**
- Advance English level.
- Highschool degree.
- 1 or more years of experience with customer service, technical support or related.
- Support on scalations situations with the customer.
- Communication Skills.
- Follow up on processes.
- Good resolution of conflicts.

**Nice to Have**
- Ability to multi-task in a fast-paced environment.
- Experience with interpersonal interactions with customers
- Experience in using a computer and multiple software programs
- High volume call center experience (40 calls a day on average per rep) in a technical troubleshooting helpdesk role.
- Ability to use multiple software programs and navigate through multiple screens and programs at the same time.

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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