Medical Assistant

**At MedVirtual, our goal is simple**: to revolutionize healthcare with outstanding virtual assistant services. We aim to be the leading name in this field, known for our innovative approach. As a key part of our team, you play an essential role in enhancing patient care and pushing the boundaries of virtual healthcare.

MedVirtual is redefining healthcare by equipping Virtual Assistants with advanced training and technology, boosting their efficiency and role in financial growth. We provide not just skilled VAs, but a comprehensive support system to enhance their effectiveness. Our goal is to improve healthcare services by seamlessly merging expert human resources with innovative technology.

**Key Responsibilities**:

- Appointment Scheduling and Calendar Management: Coordinate and schedule appointments for healthcare providers and patients. Manage calendars to ensure efficient use of time and resources.
- Patient Communication: Facilitate communication between patients and healthcare providers, including relaying messages, scheduling follow-up appointments, and addressing inquiries.
- Documentation and Record Keeping: Maintain accurate and up-to-date medical records, including patient histories, treatment plans, and test results. Ensure compliance with regulatory standards and protocols for medical documentation.
- Billing and Coding Support: Assist in coding procedures and diagnoses accurately for billing purposes. Collaborate with the billing department to resolve any discrepancies and ensure timely reimbursement.
- Medication and Prescription Management: Manage prescription refills, including coordinating with pharmacies and obtaining prior authorizations when necessary. Maintain medication records and ensure patients receive necessary prescriptions promptly.
- Virtual Team Collaboration: Engage in virtual team meetings and collaborate with colleagues to coordinate patient care and administrative tasks effectively. Utilize virtual communication tools to facilitate seamless collaboration and information sharing.
- Data Entry and Organization: Input patient information, treatment plans, and other medical data into electronic health record (EHR) systems accurately and efficiently. Organize medical records and documentation to ensure easy retrieval and accessibility.
- Insurance Verification: Verify patient insurance coverage and eligibility for medical services. Communicate with insurance providers to obtain necessary authorizations and resolve coverage-related issues.
- Insurance Pre-Authorizations: Assist in obtaining pre-authorizations for medical procedures and services from insurance companies. Follow up on authorization requests and ensure timely approvals to facilitate patient care.

**Requirements**:
**Qualifications**:

- Excellent English communication and interpersonal skills (oral and written), with the ability to build relationships with clients and colleagues.
- At least 2 years of work experience in BPO/Customer Service.
- Proficient in virtual office tools, EHR systems, and communication platforms.
- Strong customer service and critical thinking skills.
- Understanding of HIPAA regulations and the importance of patient data confidentiality.
- Strong problem-solving skills and ability to work with mínimal supervision.
- Willingness to work on Pacific Standard Time (PST) schedule.
- High school diploma or equivalent.

**System and Work Setup Requirements**:

- A stable and high-speed internet connection preferably 25 MBPS or higher with backup in cases of power interruption or service provider issues
- Own PC/laptop with 8GB RAM, and a processor of Core i3 / AMD Ryzen 3 / 2013 Mac equivalent or higher; Windows 10 or above / Catalina 10.15 or newer; with up-to-date web browsers, and security software, 500GB/128 SSD storage
- Headset/earphone with noise cancellation and webcam at 720p or higher resolution
- A designated, quiet, and well-organized workspace free from distractions to facilitate focused work

**Benefits**:
**Benefits**:

- Permanent remote work setup
- Competitive starting rate paid in USD, plus performance incentives
- Internet allowance
- Paid US holidays
- Performance incentives
- Performance-based annual appraisal
- Health and Wellness Benefit (LATAM)
- Opportunities for career growth and professional development.
- Collaborative and dynamic work culture.

**Note**:

- During our recruitment process, our team will assess your skills and experience for us to match you with a client aligned with your skills and experience. If you agree to be part of this process and succeed, you will be a part of our virtual workforce/staff and work with one of our many clients.
- This job description is intended to provide an overview of the responsibilities and qualifications for this position. Actual duties and qualifications may vary based on the specific needs of the company.