Tech Support Engineer

hace 2 semanas

Medellín, Colombia Talentek By Hubtek A tiempo completo

**Description**:
About the Role

We are looking for a Support Engineering Specialist to join our Global Technical Support organization. This role is focused on resolving product-related issues, managing technical cases end-to-end, and delivering consistent, high-quality customer outcomes. You will maintain full ownership of your cases—driving resolution directly or coordinating with senior specialists and internal teams when deeper technical involvement is required. Success in this role means taking clear accountability for your casework, communicating proactively with customers, and ensuring issues are resolved efficiently and thoroughly. You’ll bring technical depth, attention to detail, and a structured approach to every interaction.

Impact you will make in the role:

- Serve as the primary technical point of contact for support cases, ensuring timely triage, investigation, and resolution
- Lead the case lifecycle from initial intake through closure, escalating thoughtfully when advanced expertise or system-level debugging is needed
- Deliver consistent communication and updates to customers throughout the resolution process
- Document case findings thoroughly, contributing to internal knowledge and process improvements
- Identify common support patterns and collaborate with peers and leaders to drive case deflection and support optimization
- Ensure case handling aligns with service-level expectations, prioritizing both speed and accuracy culture of ownership, rigor, and delivery.

**Requirements**:
What you will bring
- Working knowledge of PHP or any Backend Comparable Server-Side Language and SQL, including the ability to debug and interpret code and queries
- Ability to read and understand JavaScript in a support and troubleshooting context
- Comfort with Linux-based systems and ability to operate in command-line environments
- Familiarity with REST and SOAP APIs, browser developer tools, and interpreting logs
- Experience supporting CRM platforms (SugarCRM strongly preferred)
- Strong communication skills and customer-first mindset
- Proven ability to manage a support workload with ownership, structure, and attention to detail
- **Language: Good English skills. B2+ or higher is preferred.**

**Preferred**
- with support and workflow platforms like HubSpot, Salesforce
- Prior work involving CRM customization, configuration, or integration
- SugarCRM certification or relevant technical credentials
- Demonstrated ability to contribute to internal documentation and case deflection strategies
- Experience with Oracle, Microsoft SQL Server (MsSQL), and Microsoft IIS

Perks:
**Schedule**:Monday to Friday 8am to 5pm, Hybrid Position

**Location**:Hybrid Position Medellín, 3 days from office 2 from home (Hybrid Position)

**Salary**:$10,000,000 COP

**Contract Type**:Indefinite Term Contract.

  • Junior Technical Support Representative

    hace 1 semana

    Medellín, Colombia Lean Tech A tiempo completo

    Join to apply for the Junior Technical Support Representative role at Lean Tech Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our...

  • Junior Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    Company Overview:Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate...

  • IT Support

    hace 1 semana

    Medellín, Antioquia, Colombia Pacifica Continental A tiempo completo

    Professional degree: Systems Engineer, IT Engineer or related.Tech Knowledge and skills required:· years of professional experience in Servers Support· Windows Server products: 2016, 2019, 2022. Active directory, Group policies, Domain Controller, DHCP, etc. Certification is a plus.· Support and configuration experience in servers: Nutanix, HP, DELL.·...

  • Senior Data Engineer

    hace 2 semanas

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    Company OverviewLean Tech is a forward-thinking technology consultancy built on a foundation of excellence, innovation, and impact. We partner with organizations worldwide to deliver transformative engineering solutions that drive measurable business outcomes. Our strength lies in providing highly skilled nearshore talent who embody ownership, technical...

  • Junior Tech Support Specialist

    hace 1 semana

    Medellín, Colombia Lean Tech A tiempo completo

    A growing technology company in Medellín, Colombia, is seeking a Junior Technical Support Representative. In this role, you will identify and resolve user issues regarding software and hardware, handle support calls, and guide users through troubleshooting. The ideal candidate has 6 months to 1 year of experience in technical support, excellent English...

  • Senior Support Engineer

    hace 1 día

    Medellín, Colombia N-iX A tiempo completo

    N-iX is looking for a Senior Support Engineer to join our team. **About the project**: Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines...

  • Help Desk Support Specialist

    hace 2 semanas

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    Position OverviewThe primary purpose of this role is to provide vital technical support and maintain the integrity of internal tech systems. Key responsibilities include monitoring essential business systems, troubleshooting technical issues, documenting cases, and ensuring the continued efficiency of technology infrastructures such as AS400 and Jira Service...

  • Tech Support Specialist

    hace 3 días

    Medellín, Antioquia, Colombia NeoWork A tiempo completo

    NeoWork is seeking a Tech Support Specialist to provide Tier 1 and Tier 2 remote help desk support in a structured, client-driven environment. This role involves handling day-to-day ticket triage, resolving desktop and user-related technical issues, and ensuring accurate documentation in all interactions. The ideal candidate is detail-oriented, disciplined,...

  • Information Technology Support Engineer

    hace 5 días

    Medellín, Antioquia, Colombia Buwelo Corporate A tiempo completo

    Company DescriptionBuwelo was founded in 2017 by a team of senior contact center veterans who have been designing and managing high-performance customer care operations for Fortune 100 companies. ​ They knew that the world's best-performing contact centers all have one thing in common: They have an exceptional culture that results in ultra-low...

  • Mid+ QA Engineer

    hace 2 semanas

    Medellín, Antioquia, Colombia Lean Tech A tiempo completo

    Company Overview: Lean Tech is a rapidly expanding organization situated in Medellín, Colombia. We pride ourselves on possessing one of the most influential networks within software development and IT services for the entertainment, financial, and logistics sectors. Our corporate projections offer a multitude of opportunities for professionals to elevate...