Senior Support Engineer

hace 1 semana

Medellín, Colombia N-iX A tiempo completo

N-iX is looking for a Senior Support Engineer to join our team.

**About the project**:
Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts.

N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.

**Requirements**:

- 5+ years JAVA development experience (SpringBoot, Spring, SpringSecurity)
- 3+ years experience in React (Web)
- Strong understanding of relational database management systems (RDBMS)
- Experience in AWS services (S3, CloudWatch, Lambda, ECS, RDS, DMS, SQS/SNS, Glue, VPC, CloudFormation)
- Experience with upgrade/maintenance processes in AWS
- Hands-on experience with AWS SDK
- Proficiency with event-driven systems and Kafka
- Expertise in API documentation using Swagger
- Experience in leveraging R2DBC for reactive database connectivity
- Familiarity with Netty
- Upper intermediate+ English level
- Experience in technical support (issues troubleshooting)
- Excellent communication skills
- Strong analytical and problem-solving skills

**Would be a plus**:

- Experience with React-Native (for mobile development)
- Leadership background

**Responsibilities**:

- Own support tickets and conduct troubleshooting within the existing tools and services
- Investigate Technical Issues: reported problems and bugs, identify an issue's root cause, describe an issue's symptoms
- Assess an issue's scope and propose a solution
- Work with internal cross-functional teams to figure out technical problems
- While solving technical issues, demonstrate deep understanding of the product value and communicate it clearly to technical and non-technical audiences
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.

**We offer**:

- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits

  • Information Technology Support Engineer

    hace 3 días

    Medellín, Colombia Buwelo Corporate A tiempo completo

    Company Description Buwelo was founded in 2017 by a team of senior contact center veterans who have been designing and managing high-performance customer care operations for Fortune 100 companies. They knew that the world's best-performing contact centers all have one thing in common: They have an exceptional culture that results in ultra-low attrition. So,...

  • Desktop Support Engineer

    hace 1 semana

    Medellín, Antioquia, Colombia Neostella A tiempo completo

    Neostella is managing the recruitment process for this position in partnership with Provana. The selected candidate will be employed directly by Provana, not Neostella.Job Summary:We are seeking a motivated and customer-oriented Associate Desktop Support Engineer to join our IT Infrastructure team. The successful candidate will provide first-level...

  • Senior Backend Engineer: Cloud Python

    hace 1 semana

    Medellín, Colombia Ofi Services A tiempo completo

    A multinational technology company based in Medellín, Colombia, is seeking a Senior Backend Engineer to design and implement scalable backend services using Python. The ideal candidate will have over 5 years of experience in backend development, particularly with cloud-native solutions in AWS and/or Azure. Responsibilities include managing CI/CD pipelines...

  • Systems Engineer

    hace 2 semanas

    Medellín, Colombia Softgic A tiempo completo

    At Softgic, we work with the most talented individuals—those who create, love what they do, and give 100% because that’s our #Coolture. Join us in our mission to make life easier through technology and become part of our team as a System Engineer. Responsibilities Provide IT support for Microsoft core business applications. Design, implement, and support...

  • Senior Frontend Engineer

    hace 3 días

    Medellín, Colombia Accellor A tiempo completo

    We are looking for an experienced Senior Front End Engineer to join our fast-paced, customer-centric Member Journey Team. This team seeks to improve the experience for our customers, who are subscribed to our list of monthly subscription programs: Glam Bag, BoxyCharm, Icon Box, Refreshments and more. As an engineer, you will participate in the entire product...

  • Information Technology Support Engineer

    hace 4 días

    Medellín, Antioquia, Colombia Buwelo Corporate A tiempo completo

    Company DescriptionBuwelo was founded in 2017 by a team of senior contact center veterans who have been designing and managing high-performance customer care operations for Fortune 100 companies. ​ They knew that the world's best-performing contact centers all have one thing in common: They have an exceptional culture that results in ultra-low...

  • Application Support Engineer

    hace 3 días

    Medellín, Antioquia, Colombia UniFirst Corporation A tiempo completo

    Job SummarySeeking a Mid-Level Application Support Engineer with strong troubleshooting skills and a solid foundation in software engineering. This is a hands-on technical role supporting a diverse application ecosystem spanning Classic ASP, .NET (Web and Desktop), SQL Server, and SSIS. You'll play a key role in maintaining the health of our internal...

  • Senior Frontend Software Engineer

    hace 2 días

    Medellín, Colombia Hopper A tiempo completo

    Senior Frontend Software Engineer – Payments & Fraud Join Hopper to apply for the Senior Frontend Software Engineer – Payments & Fraud role. About the Job Hopper Technology Solutions (HTS) Checkout combines market‑leading payment services, best‑in‑class fraud detection, and digital wallet capabilities to enhance the travel experience for users and...

  • Senior Software Engineer

    hace 1 semana

    Medellín, Colombia Valle Solutions A tiempo completo

    En **Valle Solutions** estamos buscando un **Senior Software Engineer** altamente experimentado y motivado para unirse al equipo de uno de nuestros clientes en EE. UU. Esta posición es 100 % remota desde Colombia y ofrece la oportunidad de trabajar con equipos internacionales, asumir decisiones técnicas clave y contribuir a la construcción de...

  • Technical Support Engineer

    hace 1 semana

    Medellín, Colombia SD Solutions A tiempo completo

    SD Solutions is looking for a talented **Technical Support Engineer** to step onto a fintech unicorn rocketship! Company offers a hybrid format of work: (hybrid office visit - 3 days in the office/2 remote). The office is located in Edificio Select, Cra. 29c, El Poblado, Medellín, Antioquia, Colombia. As a Technical Support Engineer, you'll take ownership...