IT Help Desk Technician
hace 1 día
Answer, prioritize and escalate IT requests and support tickets as needed
- Act as first point of contact for end users
- Assist end users via TeamViewer
- Familiar with Windows 10 Pro/Office 365
- Troubleshoot workstations, laptops, tablets and end-point devices as needed
- Reset account passwords
- Provisions/Deprovisions user accounts and licenses as needed
- This position may require after hours or weekend work to perform upgrades and repairs as needed
We are looking for a Bilingual IT Help Desk Technician in Colombia (remote) to support our US operations. Responsible for supporting workstations, laptops, tablets and other end-point equipment. The Technician will also handle support calls and tickets from end users.
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