CRM Senior Manager

Bizagi is growing fast as part of the rapidly expanding cloud automation market. Right now, we’re looking for the best individuals across regions with a talent for innovation. We are extremely passionate about our global team, our diversity, our culture and our customers.

Bizagi is a global software company born in LATAM with a strong presence in EMEA and growing fast in NAM. Bizagi stands for Business Agility with a clear vision: to be the best process automation company enabling large organizations to change faster.

Because traditional software development and legacy systems can be slow, Bizagi developed an easy-to-use cloud platform for low-code process automation. It helps organizations across industries to launch modern apps that digitize and automate the way the business works. Customers include adidas, DHL and Old Mutual.

What is it like to work at Bizagi?

We are an ambitious and innovative team, so the path ahead will give you new opportunities to grow professionally. You’ll have the chance to work with talented people across the globe - including our world-class leaders. Every Bizagi employee has the chance to make a tangible impact on the company’s success and we believe in having fun along the way. We don’t take ourselves too seriously and we celebrate new ways of thinking. Once you join you will see also that Bizagi embraces diversity, equality, inclusion, and mutual respect.

Importantly, we believe that people do their best work when they have a healthy work-life balance, so we live and breathe flexibility every day. Our values are to be innovative, collaborative, and responsive. We believe in being accountable for responsibilities and working towards outcomes, not hours in the office or ‘online’.

Come join us and find out what the best work of your career could look like here at Bizagi

The CRM Senior Manager is a pivotal role in delivering a best-in-class This role serves as a liaison between multiple business user groups and global teams including marketing, product management, sales, I.T. and business operations, as well as compliance and technology to uncover business needs, align with business processes and enable solutions taking advantage of our CRM tools and capabilities.

Key Tasks
- Overall technical responsibility for the CRM platform, including API integrations, monitoring/maintaining security profiles and system configuration.
- Develop a prioritized backlog of architectural/platform requirements as part of the CRM platform vision & architectural roadmap.
- Provide technical recommendations for the business needs backed by comparative analysis of technical solution options.
- Research & recommend various technologies & solutions to achieve desired business outcomes.
- Team with Bizagi’s Marketing Automation administration to ensure integration between CRM (Microsoft Dynamics) and Marketo for technical, data & process effectiveness. Ensuring that Dynamics CRM meets the requirements of global & regional marketing.
- Ensures compliance with all established architecture standards, as well as follows the systems development life cycle and project management life cycle processes
- Document and manage future requirements, translating business requirements into functional specifications for use in additional phases of CRM implementation, aligning with Microsoft Dynamics CRM release schedule and interfacing technologies.
- Understand, interpret and diagnose technical & operational problems, troubleshooting of performance and operational issues within the Dynamics CRM eco-system. Perform root-cause analysis & problem escalation internally and with supplier resources.
- Collaborate with Microsoft customer success management and technical support services to escalate technical/functional issues. Manage the escalation process internally (Bizagi) to ensure effective communication and problem resolution.
- Assist Head of Sales & Marketing Operations, in developing & implementing operational best practices and processes.
- Helping to onboard, train, support and mentor CRM users around the company
- Takes responsibility for meeting goals, objectives, obligations, and solving problems
- Achieve quarterly and annual objective targets.
- Academic and professional qualifications_
- Bachelor’s degree in Business Management, Computer Science or closely related field or equivalent experience.
- Microsoft Dynamics CRM certifications

Experience
- 7 + years supporting and/or implementing Microsoft Dynamics CRM, ideally within a B2B enterprise sales & marketing organization.
- 3+ years of management experience. Good experience leads the teams and collaboration groups.
- Proven track record of evaluating business and technology needs and translating that understanding into configuration of CRM and/or technical specifications for custom development.

**Skills**:

- Experience of overseeing
- Managing own time and meeting strict deadlines.
- Process orientated, with excellent problem-sol