Appoinment Setter/csr

**Appointment Setter / Customer Service Representative (CSR)**

**Location**: Bogotá, Colombia
**Contract Type**: Permanent contract directly with Lean Solutions
**Salary**: $3,200,000 COP
**Schedule**: Full-time availability between 6:00 a.m. and 7:00 p.m. (40 hours per week)
**Days Off**: 2 days per week

Lean Solutions is looking for a highly motivated and fluent English-speaking **Appointment Setter / Customer Service Representative (CSR)** to join our team. The main responsibility of this role is to handle inbound and outbound calls to schedule appointments for automotive workshops, ensuring a smooth and efficient customer experience.

**Responsibilities**:

- Answer incoming calls and make outbound calls to schedule appointments.
- Confirm, reschedule, or modify appointments as needed.
- Provide clear and accurate information about workshop services.
- Accurately record customer information in the system.
- Maintain a professional and customer-focused attitude at all times.

**Requirements**:

- Minimum 1 year of experience in customer service or call center roles.
- Advanced English proficiency (spoken and written).
- Excellent communication and active listening skills.
- Ability to work under pressure and as part of a team.
- Basic knowledge of office tools and CRM systems.

**Benefits**:

- Permanent contract directly with Lean Solutions.
- Job stability and growth opportunities.
- Dynamic and collaborative work environment.
- Ongoing training and development.
- Two days off per week.

Tipo de puesto: Tiempo completo

Pregunta(s) de postulación:

- Has trabajado anteriormente con Lean solutions?
- Tienes exp mínima de 6 Meses en CSR?

Idioma:

- ingles (Obligatorio)