Senior Director, Client Implementations Lac

Company Description

At Visa, your individuality fits right in. Working here gives you an opportunity to impact the world, invest in your career growth, and be part of an inclusive and diverse workplace. We are a global team of disruptors, trailblazers, innovators and risk-takers who are helping drive economic growth in even the most remote parts of the world, creatively moving the industry forward, and doing meaningful work that brings financial literacy and digital commerce to millions of unbanked and underserved consumers.
**You're** an Individual. **We're** the team for you. **Together**, let's transform the way the world pays.

**Job Description**:
The Visa global Client Implementations group works with locally deployed specialized teams to develop and deliver the support model for Visa Inc. issuers, acquirers, processors and merchants worldwide. This includes Product Implementation Services and Support, Enterprise/Government mandate projects, and Internal/external SME/Consulting support.
**Job Scope**:
The Client Implementation Sr. Director is responsible for the operational oversight and execution of new and existing Visa products and services across the Latin America and the Caribbean region (LAC). This role leads the team of Project Managers across LAC to ensure best practices, capacity modelling and a constant view of continuous improvement mindset that delivers optimal time to revenue and positive customer experiences.

This role is a Regional Leader expected to bring expert PMP (process) practices and people mentoring/coaching attributes to help elevate team and execute project implementation efficiently while providing a delightful customer experience.

**Responsibilities**:

- Lead complex, multi-layer, cross cultural implementation teams to support multiple projects while exceeding customer expectations.
- Work closely with cross functional teams and other ancillary (Client Services, Product, Technology, 3rd party providers) teams to understand dependencies/requirements to ensure alignment and best in class service.
- Activate and lead a strong reporting and analytics culture across team to help support growth, capacity planning and metrics (project timelines, time to revenue, productivity, throughput etc.)
- Stellar mentor/coaching skillset to help support professional development.
- Serve as an escalation point for complex issues encountered by team members.
- Actively participate in non-standard, complex projects/initiatives supporting LAC and client strategic/tactical priorities.
- Proactively identify operational opportunities and implement recommendations to increase service quality and efficiency.
- Build and enhance positive working relationships with internal and external stakeholders.
- Coordinate and influence internal and external resources to ensure delivery on commitments.

Qualifications**
Basic Qualifications**:

- 15 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD
- PMP certification (or equivalent) and proven success of building out PM structure via methodology
- Stellar mentor/coaching skillset to help support professional development.
- Excellent verbal, written, presentation and interpersonal skills
- Proven abilities in negotiating and influencing stakeholders with competing agendas while serving as a positive influence across an organization.
- Excellent time management, organization, and planning skills are essential.
- Demonstrated ability to articulate complex technical terms or processes into business language.
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines.
- Must speak fluent English and Spanish. Portuguese is a plus.
- Experience using standard MS Office tools (e.g. MS Project, Excel, PowerPoint, Word, Visio, etc.).
- Proven abilities in negotiating with and influencing clients and staff at all levels as well as the ability to successfully manage competing priorities while serving as a positive influence across the organization
- Excellent time management, organization, and planning skills are essential
- Orientation towards quality enhancement and process improvement
**Preferred Qualifications**:

- Digital payments experience a plus.
- Knowledge of payments network and processing services

Additional Information
Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.
**Work Hours**: Varies upon the needs of the department.
**Travel Requirements**: This position requires travel 5-10% of the time.
**Mental/Physical Requirements**: This position will be performed in an office setting. The position will require the incumbent t