Empleos actuales relacionados con Customer Service Representative Medical - Bogota - Spine & Injury Associates
-
Customer Service Representative
hace 1 semana
Bogota, Colombia E2E TECHNOLOGY SOLUTIONS A tiempo completoACERCA DE LA VACANTE Funciones del Puesto You will be an intermediary between the customer and the person making the Internet connections You will be in charge of: You will be an intermediary between the customer and the person making the Internet connections You will be in charge of: To manage internet conections Follow up on connections To make...
-
Bilingual Customer Service
hace 2 semanas
Bogota, Colombia S-workz A tiempo completo**Bilingual Customer Service Representative - **English B2+ Monday to (rotating Saturdays) Office hours (day time) USA Client Time zone CST Onsite - Dirección: CRA 15 88 64Q OFICINA 306 EDIFICIO ZIMMA, Bogota We are Sworkz, a nearshoring company headquartered in Miami, FL. with operations in Colombia. Launched in November 2021, our long-term goal is to...
-
Program Administrator
hace 2 semanas
Bogota, Colombia Citi A tiempo completoTrilingual (PORT-ENGL-SPA) Customer Service Representative. The overall objective of this role is to ensure the seamless delivery of customer service support to external and internal clients. **Responsibilities**: - Make evaluative judgements based on the analysis of factual information **Qualifications**: - Previous relevant experience in call center...
-
Customer Service and Technical Support
hace 2 semanas
Bogota, Colombia Citi A tiempo completo**Job Description**: Trilingual (PORT-ENGL-SPA) Customer Service Representative. The overall objective of this role is to ensure the seamless delivery of customer service support to external and internal clients. **Responsibilities**: - Make evaluative judgements based on the analysis of factual information **Qualifications**: - Previous relevant experience...
-
Customer Service Representative
hace 2 semanas
Bogota, Colombia SERVIAP A tiempo completoNos encontramos en búsqueda de **CUSTOMER SERVICE** **Ubicación de la vacante**:100% remoto **Resumen del puesto**: Los Representantes de Servicio al Cliente son responsables de proporcionar apoyo a los clientes por teléfono y correo electrónico. Será responsable de ayudar a los clientes existentes y potenciales determinando su necesidad de apoyo y...
-
Customer Service Rep Ii
hace 1 semana
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
Customer Service Rep Iv
hace 2 semanas
Bogota, Colombia Medtronic A tiempo completo**Careers that Change Lives** **A Day in the Life** Responsibilities may include the following and other duties may be assigned. - Represents company to external and internal customers, answers product-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, takes orders or registrations, and when...
-
Customer Service Representative English B2+ Remote
hace 1 semana
Bogota, Colombia The Functionary A tiempo completo**Responsibilities**: - Provide accurate and timely information to customers - Troubleshoot and resolve customer issues - Provide customers with orders, returns and exchanges status - Document customer interactions and information in the customer service database - Maintain a high level of customer satisfaction by going above and beyond to meet customer...
-
Customer Service Analyst
hace 2 semanas
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Representative
hace 2 semanas
Bogota, Colombia UBIQUITY A tiempo completoLet's tomorrow, together. At Ubiquity, we live by the mantra head, heart, and hustle. _Head_ because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. _Heart_ because we are always gracious with our time, our collaboration, and with one another. And _Hustle_ because we have grit,...
Customer Service Representative Medical
hace 1 día
We are looking for a **Remote** Customer Service Rep to join our team. We are located in the State of Florida, in the U.S.
You will be able to work remotely, as long as you have a strong Wi-Fi to plug in our phone, and connect to our server remotely via your computer or laptop.
- **VERY FLUENT ENGLISH GRAMMAR IS REQUIRED**_
**Medical customer service representatives provide customer support, visitor reception, and patient intake and discharge duties.**
- Responsible for maintaining referral log
- Performs basic inventory duties by monitoring office supplies
- Responsible for collecting co‐pays and deductible amounts
- Responsible for educating referral sources, patients, and employees on qualifications for service and 3rd party billing
- Ensures to provide service for walk-in patients and walk-in equipment requests
- Responsible for providing technical assistance to customers as required
- Ensures questions and concerns are processed and communicated with patients and referral sources both verbally and in writing in a timely manner
- Effectively communicates Service Excellence with location employees
- Always maintains a positive and constructive attitude
- Ensures to adhere to and implement all company policies and procedures, including but not limited to clinical programs
- Responsible for maintaining and updating customer information as needed
- Attempts to resolve and de-escalate any issues in a calm manner
- Ensures to escalate calls or challenges to supervisor when necessary and appropriate
- Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner
- Responsible for tracking call-related information for auditing and reporting purposes
- Ensures to provide feedback reports on call issues related to downtime and/or training issues
- Up-sells the services of the company/organization to customers as necessary
- Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
- Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
- Responsible for maintaining and updating patient medical records.
Pay: $2,500,000 - $3,000,000 per month
Ability to commute/relocate:
- Bogotá, Cundinamarca: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Education**:
- Associate (preferred)
**Experience**:
- Customer service: 5 years (preferred)
**Language**:
- English fluently (required)
- Spanish fluently (preferred)
Shift availability:
- Day Shift (preferred)
- Night Shift (preferred)
