Custome Success

hace 1 semana

Medellín, Colombia Talentek By Hubtek A tiempo completo

**Description**:
**Talentek by Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent and Technology** services.

We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.

The role of the** Customer Success** is to manage and grow relationships with customers. In this role, you’ll be the trusted advisor and main point of contact for a portfolio of customers, ensuring they derive maximum value from our platform. You’ll drive adoption, retention, and expansion by aligning Tabi Connect’s Rate Management System solutions with customers’ operational goals.

**Customer Success responsibilities are, but not limited to**:

- Customer Relationship Management: The Account Manager serves as the primary point of contact for assigned accounts, ensuring strong, trust-based relationships.
- Onboarding & Training: The Account Manager leads customer onboarding, configuration, and training to ensure successful deployment and adoption of Tabi Connect’s Rate Management System.
- Product Adoption: Proactively drive usage and ensure customers are leveraging key features to meet their business goals.
- Support & Conflict Resolution: Collaborate with internal teams to resolve customer issues quickly and effectively.
- Retention & Renewals: Monitor account health, identify risk factors, proactively manage churn risk and implement strategies to retain clients and secure renewals.
- Upsell & Expansion: Identify opportunities & strategies to expand account through upselling additional features, processes and potential custom solutions for each account.
- CRM Management: Maintain accurate and up-to-date information with the CRM system, ensuring all interactions, communication ,activities, onboarding and post go-live details are properly documented. Monitor and manage the full customer lifecycle, from onboarding to renewal and expansion opportunities. Identify inactive, at risk and unresponsive accounts and take proactive steps to re-engage customers.
- Feedback Loop: Collect and communicate customer feedback to product team for roadmap and improve user experience.
- Reporting: Track and report on KPIs including usage metrics, churn risk, CSAT, and account growth.

**Requirements**:
**What would help you succeed**:

- Believe and love what you do.
- Sense of Urgency.
- Discipline.
- Responsible.
- Good customer service skills.

**Minimum requirements**:

- **Studies**:High School Degree is required. Bachelor's degree International Business, Business Administration, or Logistics related.
- **Experience**:At least 2 years of experience working in customer success role or account manager role related with tech or logistics.
- **Language**: Good English skills. B2+ or higher is preferred.

**Perks**:

- **Schedule**:Monday to Friday from 8:00 am to 6:00 pm. **Following the US Calendar.**:

- **Contract**: Indefinite term contract.
- **Location**:Remote - Medellin, Colombia.
- **Salary**:$5,000,000 COP. + UP to 1000 USD Commission Plan

**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?

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