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Sales Manager

hace 2 semanas

Santa Marta, Colombia PlacidWay A tiempo completo

We are currently looking for a sales expert and customer relationships, smart and energetic to join our Team as a Sales Manager, responsible for leading sales teams to reach sales targets.

Responsible for supervising Sales agents and other staff. Trains, coaches, and mentors’ employees on how to deliver the best result possible.

Main Responsibilities:

- Active discussions and coordination with customers and account management
- Leading by example - able to demonstrate closing skills working closely with customers
- Hire and train customer service agents
- Train new hires on CRM and basic processes
- Develop templates to improve productivity
- Train agents on how to adequately address customer’s needs
- Train agents on how to effectively provide superior customer service.
- Train agents improving their sales skills
- Plan, prioritize and delegate work tasks to ensure proper functioning of the department
- Direct the daily operations of the customer service team to increase revenues.
- Ensure the necessary resources and tools are available for quality customer service delivery.
- Develop and implement sales policies and procedures
- Review and assess agents.
- Monitor and influence team KPIs.
- Analyze relevant data to determine sales outputs.
- Define and communicate sales standards.
- Evaluate and measure performance of staff.
- Identify and address staff training and coaching needs.
- Oversee the achievement and maintenance of agreed sales levels and standards
- Identify and implement strategies to improve quality of service, productivity, and profitability.
- Liaise with company management to support and implement growth strategies.
- Coordinate and manage projects and initiatives related to sales improvement..
- Analyze data and statistics.
- Compile and print reports on overall customer satisfaction through online reviews.
- Keep abreast of new company products and services.
- Exceed quarterly financial goals of the team
- Daily Sales Pipeline / funnel Management