Operations Analyst

hace 5 días

Bogotá, Colombia RICKY JOY A tiempo completo

**Position: Operations Analyst**

**Location: Colombia**

**Working Hours: Monday to Friday, 7:00am - 5:00pm (Friday until 4:00pm)**

**Contract Type: Full-time, fixed-term (3 months) with possibility of continuity**

**Modality: 100% remote**

**Reports to: Operations Coordinator**

**Salary: 2.5M - 2.8M COP**

**Position Overview**

**The Operations Analyst** will oversee the end-to-end logistics, transportation, and order fulfillment process to ensure efficiency, accuracy, and cost optimization across the supply chain. This role is essential to guaranteeing that all orders are processed, shipped, and delivered on time, while maintaining high-quality service standards and compliance with client requirements.

**Job description**
- Process **sales orders** in the company system (**NetSuite**) according to available inventory and orders created by the Key Account Manager (KAM).
- Coordinate the **effective delivery of orders** to customers, ensuring on-time and complete fulfillment.
- Define and monitor **quarterly Minimum Order Quantities (MOQ)** by zone.
- Select and coordinate **domestic transportation** (LTL, FTL, Container).
- Implement **root cause analysis** for delivery-related quality claims and ensure corrective actions.
- Guarantee **delivery conditions** that meet each client’s specific requirements.
- Verify that **logistics provider surcharges** are accurate and aligned with contracts or service orders.
- Conduct **evaluation and qualification of transportation service providers.**:

- **Plan and coordinate the unloading of containers**, ensuring correct handling and timing.
- Monitor and ensure compliance with the **transportation budget.**:

- **Work closely with cross-functional teams (sales, finance, warehouse, and logistics) to maintain process alignment and continuous improvement.**

**Requirements**:

- **Bachelor’s degree** in Business Administration, Industrial Engineering, Logistics, or related fields.
- **Minimum 1 years of experience** in operations, logistics, or supply chain management, with **transportation coordination (LTL, FTL, Containers)**.
- Solid knowledge of **inventory and order management systems (preferably NetSuite).**:

- **English level**: Minimum B2 (required).
- Experience in **root cause analysis and continuous improvement processes.**:

- **Advanced Excel** skills.
- Strong **analytical, planning, and problem-solving skills.**

**Benefits**:
Ricky Joy is a successful, energetic, customer-driven organization that operates according to Christian principles.

We offer competitive working conditions, career growth opportunities, and access to wellness and professional development programs.

**The Ricky Joy Company is an equal opportunity employer**

Tipo de puesto: Tiempo completo, Indefinido

Pregunta(s) de postulación:

- ¿Cuántos años de experiência tienes previa trabajando en el área de operaciones o logística?
- ¿Tienes experiência utilizando NetSuite u otro sistema ERP para procesamiento de órdenes o inventario?
- ¿Tienes experiência implementando análisis de causa raíz o gestión de reclamos de calidad en entregas?
- ¿Has trabajado anteriormente en empresas del sector de alimentos y bebidas?
- ¿Has coordinado transporte internacional (LTL, FTL o contenedores)?

Idioma:

- Inglés (Obligatorio)

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