Service Enablement Manager

hace 2 semanas

Bogota, Colombia Sutherland A tiempo completo

Sutherland is seeking an attentive and goal-oriented person to join the **Service Enablement Manager **for **NICE **System. **Qualifications**: Professionals in this role get to**: - Project management methodology skills : Highly organized, process oriented approach, ability to plan ahead, closely manage timelines and deliverables, advance and ensure success for multi-tasking activities - Excellent management, interpersonal, presentation and communication skills, both written and verbal, including effective public presentation to senior management and other audiences - Proven Ability to influence without authority, ability to work effectively in a matrix and undefined environment - Self-motivated to strive for professional excellence in all aspects of work - Team Player, Assertive, responsible and reliable - Analytics skills, detail - and resolution driven - B.Sc in Industrial Engineering/Computer science or equivalent - Minimum 5 years proven experience working as a Project Manager - Deep Technical orientation with a profound background and understanding of Service & Support organization processes - Experience with Product Serviceability, Cloudification and R&D development processes - Experience with Technical Laboratory maintenance, DevOps skills - strong advantage - Broad experience with exposure to NICE Enterprise Products is strongly preferred - Minimum 3 years' experience in a global corporate organization - Fluency in English language **Responsibilities**: - Lead the New Product Introduction process to ensure effective preparation of the Services and Support teams for successful launch of a new \ enhanced Nice Enterprise Product. - Lead the "Field" Readiness related activities: field requirements, documentation, training and operational tools readiness, certification, manage in-house Alpha site, close monitoring and reporting of first solution deployments - Improve product Serviceability and Supportability capabilities by leading the continuous engineering process: proactively collect field feedback, identify and prioritize required product Serviceability requirements, drive Products Serviceability and Supportability scope and roadmap, track and communicate ROI and efficiency, ensure field ability to handle deployments and support the product - Ensure Service & Support organization is ready for the Product Cloudification roadmap - Serve as Subject Matter Expert (SME): technical advisor for knowledge transfer, Expert Testing, participation in first product deployments, track the maturity of products, work with Product and RnD - Drive Continues improvement of the Service & Support processes, working procedures and operational KPIs: analyze, initiate, impact and improve - Having comprehensive 360 degrees view on the product, allow transparency and effective ongoing communication between Services, Support and Product House.

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