Service Enablement Manager
hace 5 días
Sutherland is seeking an attentive and goal-oriented person to join the **Service Enablement Manager **for **NICE **System. **Qualifications**: Professionals in this role get to**: - Project management methodology skills : Highly organized, process oriented approach, ability to plan ahead, closely manage timelines and deliverables, advance and ensure success for multi-tasking activities - Excellent management, interpersonal, presentation and communication skills, both written and verbal, including effective public presentation to senior management and other audiences - Proven Ability to influence without authority, ability to work effectively in a matrix and undefined environment - Self-motivated to strive for professional excellence in all aspects of work - Team Player, Assertive, responsible and reliable - Analytics skills, detail - and resolution driven - B.Sc in Industrial Engineering/Computer science or equivalent - Minimum 5 years proven experience working as a Project Manager - Deep Technical orientation with a profound background and understanding of Service & Support organization processes - Experience with Product Serviceability, Cloudification and R&D development processes - Experience with Technical Laboratory maintenance, DevOps skills - strong advantage - Broad experience with exposure to NICE Enterprise Products is strongly preferred - Minimum 3 years' experience in a global corporate organization - Fluency in English language **Responsibilities**: - Lead the New Product Introduction process to ensure effective preparation of the Services and Support teams for successful launch of a new \ enhanced Nice Enterprise Product. - Lead the "Field" Readiness related activities: field requirements, documentation, training and operational tools readiness, certification, manage in-house Alpha site, close monitoring and reporting of first solution deployments - Improve product Serviceability and Supportability capabilities by leading the continuous engineering process: proactively collect field feedback, identify and prioritize required product Serviceability requirements, drive Products Serviceability and Supportability scope and roadmap, track and communicate ROI and efficiency, ensure field ability to handle deployments and support the product - Ensure Service & Support organization is ready for the Product Cloudification roadmap - Serve as Subject Matter Expert (SME): technical advisor for knowledge transfer, Expert Testing, participation in first product deployments, track the maturity of products, work with Product and RnD - Drive Continues improvement of the Service & Support processes, working procedures and operational KPIs: analyze, initiate, impact and improve - Having comprehensive 360 degrees view on the product, allow transparency and effective ongoing communication between Services, Support and Product House.
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Service Manager
hace 5 días
San Vicente Ferrer, Colombia Citi A tiempo completoThe Service Manager is an intermediate management position responsible for providing full leadership and direction to a Customer Service team that perform customer service activities. The overall objective is to evaluate and manage performance, ensuring each team meets quality standards and productivity expectations. **Responsibilities**: - Resolve issues...
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Administrador N2 Service Manager 7x24-trabajo Remoto
hace 1 semana
San Vicente Ferrer, Colombia INDRA A tiempo completo**Un lugar para ti** Trae tu talento a una compañía global de consultoría y tecnología, con presencia en los 5 continentes y más de 40.000 profesionales. Trabajarás en un entorno de soluciones y servicios innovadores para nuestros clientes en los principales sectores de actividad, aportándoles valor añadido. Participarás de la transformación de...
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Service Account Manager
hace 1 semana
San Vicente Ferrer, Colombia AXA Partners A tiempo completo**About the role**: Responsible for the oversight and management of the servicing aspects of the AXA Life & Health Reinsurance Solutions (ALHRS) product portfolio in the LATAM (Latin America) region Own, oversee and manage the quality of delivery of all service related functions - claims quality, claims decisions, customer service delivery and healthcare...
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Customer Service Sr Manager
hace 5 días
San Vicente Ferrer, Colombia Citi A tiempo completoThe role is a manager of the Digital Client Support team for the Colombia Service Hub. The Customer Service Manager of Digital Channels will be responsible of leading a team of service officers that support Corporate Clients in their service inquiries regarding Electronic Banking products, ensuring the highest level of quality of service. Develop and...
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Associate Manager
hace 2 semanas
San Vicente Ferrer, Colombia Sutherland A tiempo completoSutherland is seeking an attentive and analytical, accountable, dynamic & people’s person to join us as an Associate Manager - Service delivery to be responsible for overseeing the customer deliverables, process maintenance & improvement, and people management as a part of service delivery. We are a group of dynamic and driven individuals. If you are...
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Sr. Regional Service Manager
hace 1 semana
San Vicente Ferrer, Colombia Citi A tiempo completoThe Customer Service Senior Manager is a senior management-level position responsible for accomplishing results through the management of a team or department to drive client resolution and support activities in coordination with the Customer Service team. The overall objective of this role is to drive the seamless delivery of customer service support to...
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IT Service Desk Team Lead
hace 2 horas
San Vicente Ferrer, Colombia Visa A tiempo completoCompany Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...
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LMS Service
hace 2 semanas
San Vicente Ferrer, Colombia Citi A tiempo completoAct as Champion for LMS and Global communications and work with regional champions on both areas initiatives. Reporting to the Global Service LMS and Communications Liaison, this individual will be responsible to support and implement key business initiatives across Service Teams. Provide support on the roll out of key processes that support our business...
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Territory Manager
hace 3 días
San Vicente Ferrer, Colombia Franco Racquet Sports A tiempo completoFranco Racquet Sports is one of the fastest growing sports companies in Texas. We are a small company, but are positioned to be one of the largest tennis and pickleball service providers in Texas and the United States. As we continue to grow our programs and service offerings and refine our customer experience, our goal remains steadfast: Improve the...
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Assignment Manager
hace 2 días
San Vicente Ferrer, Colombia Besedo A tiempo completo... **Responsibilities**: - Lead and motivate for the fulfillment of the intern process guaranteeing that all the levels of contractual service and KPIs as efficiency and quality are reached. - Design strategies in order to guide, give feedback and develop a team of Team Leaders to keep the motivation and reach the objectives established. - Generate the...