Vehicle Ops Shift Coordinator

hace 2 semanas

Bogota, Colombia Beat A tiempo completo

**About us**
Beat is one of the most exciting companies to ever come out of the ride-hailing space. One city at a time, all across the globe we make transportation affordable, convenient, and safe for everyone.
Today we are the fastest-growing ride-hailing service in Latin America and part of the international FreeNow Group owned by Daimler. But serving millions of rides every day pales in comparison to what lies ahead. Our plans for expansion are limitless. Our stellar engineering team operates across a number of European capitals where, right now, some of the world's most ambitious and talented People are changing how cities will move in the future.
Beat's footprint is rapidly expanding with current service in Greece, Peru, Chile, Colombia, Mexico and Argentina. Our global headquarters are in Athens and we are building our European headquarters in Amsterdam to attract the best talent in the world.
- About the role_
We are seeking a sharp, driven, punctual, and organized professional with strong leadership and problem-solving skills, management experience, process and objective oriented to be responsible for the operation for all the HUBs and PLAs. This is an opportunity to work with a world-class operations team on the daily functions that drive our business.
Be comfortable with constant change and seeking the continuous improvement required for a dynamic project
- What you'll do day in day out_
The Vehicle Ops Shift Coordinator is responsible the Parking Lot Operation of multiple Hubs, PLAs and Parking Lot Ops Specialists within a city, he or she must ensure all KPIs and processes for the department are met and PLA complete their tasks and responsibilities
- Make sure every PLA accomplish their performance goals & responsibilities
- Schedule the PLAs shifts to ensure 100% coverage in all shifts and Hubs
- Monitors and updates the Parking Ops related KPIs
- Generate, improve and discard parking ops procedures from the playbook
- Systematically report the team's performance and make sure the team has clear understanding of the main issues to be addressed
- Correctly escalate issues to the Fleet manager and/or the Senior Management Team when is needed
- Support People Operations with the payroll of PLAs on a bi-weekly basis
- Generate optimization projects with the main stakeholders: People Operations, Driver Operations, Planning, legal and public affairs, etc.
- What you need to have_
- 2-4 years of experience leading support agent teams, operations teams or similar
- 2-4 years of experience in fleet or transportation management
- Experience in staff management and soft-skills
- Excellent leadership skills and organizational skills.
- Excellent written and oral communication skills and assertive Communicator
- Rigorous & Meticulous
- Analytical and curious
- Committed - Goes the extra mile when a situation requires it
- Act as owner of a situation when a manager is out of reach
- Look for continuous improvement
- Tech savvy
- Intermediate to advance english skills
- Intermediate skills with spreadsheet and reports
As part of our dedication to the diversity of our workforce, Beat is committed to Equal Employment Opportunity without regard for race, color, national origin, ethnicity, gender, disability, sexual orientation, gender identity, or religion

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