Customer Success Manager, Digital

hace 5 días

Bogota, Colombia Velocity Global A tiempo completo

***

This individual will report to the Director, Customer Success.

**RESPONSIBILITIES**
- Develop and maintain strong relationships with key decision-makers and stakeholders with Velocity Global's customers in the Digital segment.
- Understand customer's business needs and goals and provide solutions and guidance to help achieve them.
- Collaborate with cross-functional teams, including sales, product, operations and customer support to ensure the best possible outcomes for customers.
- Monitor customer satisfaction levels, proactively identify issues, and work to resolve them in a timely and effective manner.
- Develop and implement strategies to control customer churn and maximize retention rates.
- Develop and implement strategies to increase customer growth, satisfaction and drive CSAT scores.
- Regularly report on customer performance and progress to internal stakeholders.
- Serve as the primary point of contact for assigned accounts, providing service in a scaled manner
- Collaborate with the customer support team to ensure customers receive timely and effective support.

**QUALIFICATIONS/SKILLS**
- Bachelor's degree in business, marketing or related field.
- 2+ years of experience in account management or related fields.
- Strong communication and interpersonal skills.
- Proven track record of building and maintaining strong relationships with customers at scale.
- Ability to work collaboratively with cross-functional teams.
- Strong analytical skills, with the ability to gather and interpret data to inform strategic decisions.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced, dynamic environment.

GO FARTHER WITH VELOCITY

At Velocity Global, we're building a dream team made up of the world's best talent. We're looking for people like you to join us as we make opportunity borderless for people everywhere.

ABOUT VELOCITY GLOBAL

At Velocity Global, our values represent who we are and the company we want to be. We harness the power of our values to bring our unique talents together in pursuit of our common goals. In partnership with our customers and ourselves, we are better together, and together, we win.

Please refer to our present benefits offering here.

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