Telecoms Client Trainer

hace 2 semanas

Bogotá, Colombia Netcracker A tiempo completo

**What's in it for you?**
At Netcracker, we are all entrepreneurs. This means we get creative when thinking of technical solutions, we explore possibilities and innovations and get excited about new technology. We take complete ownership of our roles and aren't micromanaged or left feeling like just another number. The results we achieve are highly visible to our leadership team and we are recognized for our work and promoted accordingly.

**What's the scope of this role?**

The Client Trainer's primary responsibility is to ensure the highest level of service is provided to the Netcracker customer base by developing and facilitating appropriate training of Netcracker Solutions. The Client Trainer should develop such training with an eye toward its eventual use as part of a corporate, partner, and end-user customer training curriculum. Duties and responsibilities include, but are not limited to:

- Deliver customer-facing on-site and online training
- Create and revise training courseware both core and custom
- Participate in Training Needs Analysis activity with clients
- Assist with development metrics to determine the effectiveness of training materials and programs
- Facilitate all levels of evaluating training effectiveness
- Develop process/training documentation for all training programs
- The ability to travel to Customer sites to provide training. This position requires travel, from 30 to 50% per month as needed
- When necessary work with the customer to customize the training delivery based on the customer's requirements and culture
- Provide internal product training as needed

**What skills and experience will you need for this role?**
- Experience developing and delivering customer-facing training in a corporate environment
- English & Spanish fluency
- Experience in the BSS, OSS and/or telecommunications industry preferred
- Technical or professional experience with the following are a bonus:
- Application development using Java and JavaScript;
- Relational databases (Oracle preferred)
- Application Servers (Websphere, Weblogic)
- Various operating systems (Windows, Unix)

**Education**:

- BS/BA University Degree in Technology or related fields.

**Who is Netcracker Technology?**
We are a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization, and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Connect with us on LinkedIn and stay up to date on our company news.

LI-ML1

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