Trainer

hace 3 horas

Bogotá, Colombia FPS Innovation Labs A tiempo completo

Trainer - FPS Innovation Labs Join our team and help employees cultivate their skills and knowledge. The Trainer will provide complete training to share expertise in ways that motivate others. They will convey a message and deliver deep knowledge of their field. About FPS Innovation Labs Full Potential Solutions (FPS) is a performance‑based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines. We put culture and employees first and invest in our people, offering competitive benefits, medical, dental and vision coverage, and opportunities for career growth. Our Core Values Integrity – Do what’s right for everyone: clients, shareholders, partners & colleagues. Team is more important than self, and create an atmosphere of mutual respect. Excellence – Deliver exceptional client results, reward and recognize performance, and relentlessly pursue improvement. Accountability – Act like an owner, take pride in our work, measure results, be passionate. Grace – Respect and appreciate differences, care for one another, humility, make work personal. Our Mission To create conditions within which people can thrive Duties and Responsibilities Handle FST, PST, including Nesting classes. Conduct coaching sessions with agents to evaluate skills and behavior gaps. Work with Recruitment, People and Culture, and Operations teams to manage new hire classes accordingly. Submit reports at the end of classes and endorse agents from each training phase. Record observations for each trainee in class for recommendations and endorsements. Deliver all types of training related to customer service, sales, and process knowledge. Partner with clients in conducting TNA, designing and developing learning content. Evaluate training results and identify opportunities. Provide operational support by resolving learning gaps affecting performance. Work on projects from end‑to‑end project cycles, starting at project conceptualization to implementation, and revisions. Qualifications 2–4 years of related work experience as a Trainer in a BPO setup, preferably handling customer service and sales campaigns. Proven working experience in employee development or related areas. People‑oriented and a team player. Adequate knowledge of learning management software and web delivery tools. Strong verbal and written communication skills and excellent active listening. Ability to handle sensitive matters and apply problem‑solving skills to resolve issues. Propensity to seek out, accept, and integrate feedback professionally. Self‑motivated, quick/continuous learner with a passion for helping people realize their full potential. Amenable to working onsite. Additional Details Location: Bogotá, Colombia Department: Performance Support Employment type: Full‑time Seniority level: Mid‑Senior level Job function: Education and Training Industries: IT Services and IT Consulting #J-18808-Ljbffr

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