Billing Systems Analyst

hace 2 semanas

Bogota, Colombia CSG A tiempo completo

Hi, I'm

Luisa Hincapie

,

your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.

What you'll do
- You will report to Billing Systems Analyst Lead to contribute in focusing on the customer billing cycle, providing quality assurance, and continuous improvement.
- You will help to produce and analyze billing reports, files and provide invoicing data to the Managed Service Customers or the finance department.
- Meet with clients or other teams to gather and document billing requirements and tasks while serving as the primary contact for client's billing interests.
- Develop documentation for all client and internal processes while assuming overall responsibility for billing procedures and analyses.
- Maintain customer data in the database and ensure it stays up to date.
- Manage multiple ticketing systems and resolving issues during billing cycles.

You should have
- 1 year of work experience in wholesale calls, technical support L1 or retail billing.
- Proficient in English in a business environment.
- Knowledge in Linux, SQL or Microsoft Excel are advantageous.
- Experience in customer service.

Who will love this job
- A trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A collaborator - you love to work on projects that have functional workflow
- A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions
- A producer - you're comfortable quickly switching context and adapting

Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more

Our Story
- CSG

empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our

locations

, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.

LI-Remote

Location(s):
CO.Bogota.Office

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