Senior Operations Manager

hace 2 días

Bogota, Colombia Everise A tiempo completo

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today

Position Purpose:
The Senior Operations Manager is responsible for the daily oversight and management of a team of supervisors charged with achieving client deliverables through high performance teams of customer care representatives. The Manager’s role is that of coach while holding his or her team accountable to ensure that agents meet or exceed the standards set forth by Everise and the client. The Manager also has significant client facing interaction.

Job Requirements:

- Monitor, track and evaluate supervisor performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal ongoing support and feedback to supervisors to ensure all client deliverables are met and Everise standards are adhered to
- Be a regular presence on the production floor and actively interact with supervisors and associates to ensure that they are engaged in productive work and systems are functioning properly
- Ensure that underperforming associates and supervisors meet client expectations through the creation and implementation of written action plans
- Resolve customer escalations
- Responsible for upward and downward communication both internally and as required to the client
- Interact as needed with other functional areas including HR, recruitment, marketing and Information Technology
- Participate in associate and supervisor selection and interviewing process
- Interact with clients demonstrating engaged leadership and detail orientation
- Other duties and responsibilities assigned by management of the company

Qualifications:

- A minimum of three years operations leadership experience preferably in a BPO/call center environment
- High school diploma or GED required; college degree preferred
- Proficiency in working in a Windows-based computer environment
- Excellent oral and written communication skills
- Strong organizational and interpersonal skills
- Schedule flexibility
- Analytical and problem-solving skills
- Strong ability to multitask
- Ability to function in a fast paced environment
- Dependability regarding completion of assignments and attendance

If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.

  • Project Manager Senior

    hace 7 días

    Bogota, Colombia Extras A tiempo completo

    PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER SENIOR PROJECT MANAGER...

  • Operations Manager

    hace 1 semana

    Bogota, Colombia bet365 A tiempo completo

    **Overview**: **Operations**: **Full Time**: **Closes 07/04/23**: **Bogotá**: **Full Time**: **Closes 07/04/23**: **Who we are looking for**: An experienced Operations Manager who will be responsible for driving excellent service and operations standard for customers who contact us in relation to their bet365 accounts. Reporting to and working alongside...

  • Sales Operations Manager

    hace 7 días

    Bogota, Colombia SparkPost A tiempo completo

    The Senior Sales Operations Manager LATAM opportunity is a leadership role that combines strategic and visionary excellence with hands-on collaboration across Sales, Marketing, Finance, and Leadership. The Senior Sales Operations Manager will serve as a key business partner, enabling sales strategy success by aligning data analysis, process, systems, and...

  • Operations Manager

    hace 2 semanas

    Bogota, Colombia IntouchCX A tiempo completo

    About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...

  • Security Operations Center

    hace 5 días

    Bogota, Colombia Radware Bot Manager A tiempo completo

    Security Operations Center (SOC) Team Lead - (24000038) **Responsibilities**: - Serve as a senior technical focal point, technical escalation lead for a SOC, and liaise with other teams within the Radware Cloud organization to provide a world-class service. - Manage, mentor, lead, and coach security analysts, supporting customers across the globe defending...

  • Sales Operations Manager

    hace 19 horas

    Bogota, Colombia Juniper Networks A tiempo completo

    **Sales Operations Manager** **Hybrid Role from Bogota, Colombia** The Inside Service Operations Manager plays a pivotal role within the Juniper Service sales team, overseeing the team's operations to proactively renew expiring service and subscription contracts. This position encompasses both leadership and operational responsibilities, with a primary...

  • Demand Operations Manager

    hace 5 días

    Bogota, Colombia Anthology, Inc. A tiempo completo

    Demand Operations Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...

  • Regional Operations Manager

    hace 2 semanas

    Bogota, Colombia Wood Plc A tiempo completo

    Overview / Responsibilities: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood Consulting...

  • Sales Operations Manager

    hace 7 días

    Bogota, Colombia MessageBird A tiempo completo

    **Transform the communications world!**: We're proud (and excited!) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). The Senior Sales Operations Manager opportunity is a leadership role that combines strategic and visionary excellence with hands-on collaboration across Sales, Marketing, Finance,...

  • Operations Manager

    hace 1 semana

    Bogota, Colombia Sutherland A tiempo completo

    At Sutherland, we are committed in creating a dynamic work environment that is professionally challenging and personally rewarding. Our team is composed of goal-oriented and strategic-thinking individuals and we are looking to add an **Operations Manager** who will establish and create strategies that will enhance processes and boost ease and efficiency. As...