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**Transform the communications world**: We're proud (and excited) to be transforming the global communications landscape through our Omnichannel Platform-as-a-Service (OPaaS). The Senior Sales Operations Manager opportunity is a leadership role that combines strategic and visionary excellence with hands-on collaboration across Sales, Marketing, Finance, and Leadership. The Senior Sales Operations Manager will serve as a key business partner, enabling sales strategy success by aligning data analysis, process, systems, and management. **Core Impact Areas**: - **Deliver, maintain, and scale best-in-class sales processes**: Forecasting, Pipeline Management, Territory Planning, Incentives & Compensation, Productivity, Deal Reviews, Business reviews. - **Lead our Sales analytics for North America**: Optimize data/data flows and operational reporting in an integrated Customer Lifecycle model-from Net New Prospect Account, to Closed Won Customer, to effective Retention, Cross-Sell, and Expansion - **Partner to our organization**: Continual process improvement, measurement, tracking, and analytics that will support the sales forecasting and lead-to-close sales process including: - Contact and lead management process - MQL qualification rules - Data hygiene in Salesforce - Proposal and pricing guideline management - Sales ops tech stack optimization - Reporting, models, and dashboard build outs which include lead generation activities, pipeline growth, win/loss rates, sales cycle effectiveness, and quota attainment - Territory design planning and defining of market segments **Who You Are**: - Bachelor's Degree preferably in a quantitative field (Maths, Business, Economics) with 3-5 years of sales operations success within a SaaS organization preferred (cloud-based SaaS models of licensing, as well as, perpetual software licensing models) - Experience with Salesforce Lightning and CPQ required LI-Remote LI-EF1 **What You'll Gain**: - Work from anywhere - Generous stock options for all Birds - WFH set-up budget - State-of-the-art work gear - Learn from hundreds of the best minds in the business - Collaborate with diverse colleagues from over 55 countries (and counting) **LIFTOFF**:**Life at MessageBird**: We call ourselves Birds We work fast, grow fast, build fast and focus on impact. We're go-getters, industry leaders and roll-up-your-sleeves-and-make-it-happen kind of people. **Ready To Fly?** Our cloud communications solutions make it possible for over 25,000 businesses to instantly connect with billions of devices worldwide, allowing them to speak with their customers in the same ways they talk to their friends. We understand that "life happens" and give you the freedom to choose the best environment for you to "get sh*t done". Our Birds choose where they work from in the region or country we're hiring in, so long as it's within the job's complementary timezone as indicated in the Job descriptions — this could be from one of our MessageBird hubs (Amsterdam, Singapore or Bogota) or remotely.... Want to work from a rural retreat? Sure, no problem How about a bustling city getaway for a few weeks? Go ahead MessageBird is committed to fostering a fair and equal environment based on trust and mutual respect. We believe that a diverse and inclusive workplace is paramount to our success and we are committed to building a team that represents a wide variety of backgrounds, perspectives, and skills. **Recruitment Privacy Statement**:
