Payroll Client Services Coordinator

**About Remote**:
**All of our positions are fully remote. You do not have to relocate to join us**

**The Position**:
This is an exciting time to join Remote and make a personal difference in the global employment space as a **Payroll Client Services Coordinator**, joining our **Payroll & Benefits Client Services** team.

Our ambition is to provide the best end to end customer experience. Working closely with our clients and several team, you will be in charge of addressing all potential companies and employees issues related to Payroll.

**What this job can offer you**:

- Act as a primary point of contact for all questions or issues related to employees payroll runs.
- Provide companies and employees support on all Payroll related questions and address their potential issues.
- Provide best in-class support to our clients and ensure answers are provided within strict SLAs.
- Developing and maintaining up-to-date knowledge, documentation and FAQs on Payroll.
- 2+ years payroll management or equivalent amount of experience, advanced knowledge in one or more countries is a plus
- Knowledge of payroll best practices.
- Problem-solving abilities with great communications skills.
- Ability to adapt to a fast-paced, international work environment with a passion for making an impact.
- Is a productivity geek and will constantly think of ways to improve and speed up their work.
- You understand the need and ideal to work largely asynchronously.
- It's not required to have experience working remotely, but is considered a plus.
- You write and speak fluent English.

**Practicals**:

- **You'll report to**: Manager, Payroll Client Services
- **Team**: Payroll
- **Start date**: As soon as possible

**Remote Compensation Philosophy**:
Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

At first glance our salary bands seem quite wide - here is some context. At Remote we have international operations and a globally distributed workforce. We use geo ranges to consider geographic pay differentials as part of our global compensation strategy to remain competitive in various markets while we hiring globally.

**Application process**:

- (async) Profile review
- Interview with recruiter
- Interview with Manager, Payroll Client Services
- Interview with Manager, Payroll & Benefits Client Services
- (async) Offer
- Reference Check

**Benefits**:

- work from anywhere
- unlimited personal time off (minimum 4 weeks)
- quarterly company-wide day off for self care
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces

**How you’ll plan your day (and life)**:
You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your **life-work balance** is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

**How to apply**:
Please fill out the form
- and upload your CV with a PDF format.
- If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable. We thank you for providing this data, if you chose to.