Creative Operations Leader

We are an on-demand design & development talent membership, partnering with businesses around the world to bring their digital visions to life. Our global team of web developers, designers, and creative experts specializes in Graphic Design, UI/UX Design, and Motion Graphics, delivering top-notch digital experiences to our clients. As we continue to grow, we are seeking a **Creative Operations Leader** to streamline our processes, optimize performance, and ensure the scalability of our creative teams.

**The Role**:
As the **Creative Operations Leader**, you will be at the forefront of driving operational excellence within our creative department. You will lead efforts to improve processes, implement performance metrics (KPIs), and scale our teams to meet the increasing demands of our clients. This is an exciting opportunity for someone passionate about both creativity and efficiency, with a knack for managing cross-functional teams and ensuring seamless project delivery.

**Key Responsibilities**:

- ** Process Improvement & Optimization**:

- Analyze current workflows and identify opportunities to enhance efficiency and reduce bottlenecks.
- Streamline communication and collaboration processes between developers, designers, and other departments.
- Develop and implement best practices for creative project management, from concept to delivery.
- ** KPI Development & Monitoring**:

- Establish key performance indicators (KPIs) to measure the success of creative projects and team performance.
- Regularly track and report on team and project metrics, providing insights to leadership for data-driven decision-making.
- Identify trends and areas for improvement based on KPI analysis, recommending actionable strategies to boost performance.
- ** Team Scalability & Resource Management**:

- Work closely with fellow department leads to assess and forecast team capacity and resource needs.
- Develop strategies for scaling teams effectively, ensuring the right talent is in place to meet client demands.
- Coordinate with HR to ensure smooth onboarding and integration of new creative talent into the team.
- ** Cross-Department Collaboration**:

- Serve as a bridge between the creative department and other teams (e.g., development, account management) to ensure seamless project execution.
- Facilitate clear communication and alignment between cross-functional teams regarding project timelines, goals, and client expectations.
- Maintain strong relationships with clients through exceptional service, to ensure their needs are met and deliverables are on time.
- ** Leadership & Mentorship**:

- Lead and mentor our team of creative professionals.
- Foster a collaborative and creative culture that encourages innovation and continuous improvement.
- Provide professional development opportunities and support career growth within the team.
- ** AI & Technology Integration**:

- Leverage AI and implement best practices to enhance operations, streamline workflows, and improve overall creative output.
- Identify opportunities for AI tools and automation to optimize repetitive tasks, freeing up creative teams for higher-value work.
- Stay up-to-date with the latest AI innovations in the creative space and integrate them into the team’s processes to enhance efficiency and creativity.
- ** Design Tools & Software Management**:

- Select, manage, and maintain design tools and software that meet the creative team’s needs, ensuring efficiency and compatibility across projects.
- Focus on tools that enable AI integration, helping to elevate creative capabilities and productivity.
- Continuously evaluate new software and design tools to ensure the team is equipped with the best possible technology for delivering high-quality work.

**Must-Haves**:

- 5+ years of experience in creative operations, project management, or a related field, preferably within a creative agency environment.
- Proven track record of leading cross-functional teams and improving operational processes.
- Strong understanding of key performance indicators (KPIs) and experience using them to optimize creative workflows.
- Excellent organizational skills and the ability to manage multiple projects and priorities in a fast-paced environment.
- Strong leadership and people management skills, with the ability to inspire and motivate a diverse team.
- Excellent communication skills, with the ability to collaborate effectively with internal and external stakeholders.
- Experience working with global teams and managing remote collaboration.

**Nice-to-Haves**:

- Experience in the web development, design, or digital agency industry.
- Familiarity with design thinking, agile project management methodologies, or similar frameworks.
- Knowledge of motion graphics, UI/UX design, or other creative disciplines is a plus.
- Experience implementing AI-driven tools or systems in creative operations.

**Why You'll Love Working Here**:

- ** Learning and Growth Opportunities**: You’ll h