Regional Head of Business

**Regional Head of Business & Technology Solutions (BTS) LAC**
**-**
**(**
**230000ZJ**
**)**

**POSITION TITLE**:Regional** **Head of Business & Technology Solutions (BTS) LAC

**LOCATION**:Any city in the Colombian territory

**SAFEGUARDING CHILDREN FRAMEWORK POLICY**:
**Level 2**: The post holder will have access to children's personal data as part of their work; for this reason, police checks will be a requirement.

We need to maintain safe recruitment processes, which is why rigorous background checks are included, reflects our commitment to protecting children from abuse.

The Safeguarding Framework is comprised of three policies and a Code of Conduct: Safeguarding Children Policy, Policy for Protection from Sexual Abuse, Harassment and Exploitation (PSEAH) or Safeguarding Adulthood and Anti-bullying, Anti-discrimination and/or antibullying Policy.

**ROLE PURPOSE**:
The role holder is accountable for leading and driving the delivery of technology services, business solutions and setting direction to all field/country office IT staff in the LAC region and act as the key link between the regions, their countries and the centre. The role holder will have oversight and give strategic direction to the Colombia Technology Hub which is focused on providing services to Save the Children US (SCUS), but with a longer-term aim of supporting SCA shared services along with the existing technology Hubs around the globe. The role holder will lead the technology hub team and ensure the team is supported and able to deliver an effective service for the end-user. The role holder will also act as the primary Technology Business Partner and point of contact for the Regional Director and senior management team along with the Country Directors within the region to deliver high quality programmes for children. The role holder is accountable as part of the Global IT Operations team to ensure the operation of all SCI IT services consumed in the region whilst ensuring all Regional and Country Offices comply with IT Standards, Policies and Procedures as laid out in the SCI Quality Framework.

**KEY AREAS OF RESPONSIBILITY**:
**Provide Senior IT Leadership and Management to the Region and the Technology Hub**
- Ensure IT across the region and the Hub is delivered in a safe, secure and effective manner.
- Ensuring all COs and ROs comply with the IT Controls as laid out in the Country Office Operating Model. Where any risk is identified, hold the RD/CD to account for the delivery of the remediation plan to agreed timelines.
- Provide effective oversight, support and direction to the regional & country office IT staff.
- Supporting Global Head of IT Security & Director of IT Global Operations to ensure effective
- Risk Management & Information Security processes and adherence to IT policies and standards in the Region and the IT Hub.
- Ensure Child safeguarding, personal safety and security and protection of sensitive digital data is foremost in all activities in accordance with SCI Policy.
- Responsible for the overall Colombia Hub strategy, performance and growth in coordination with SCI and SCUS IT leads.
- Budget Management according to Colombia schemes of delegation for the IT Hub team.

**Service Delivery**
- Responsible for timely escalation and resolution of issues that impact performance of service
- Ensure transparent reporting to RD of LAC performance against agreed Service Levels.
- Ensure transparent reporting to SCUS of Colombia Technology Hub performance against agreed Service Levels.
- Implement and continuously review and improve service delivery, utilising relevant strategies to identify/gather, assess and implement areas for continual improvement in processes and procedures.
- Establish and maintain support processes, procedures, materials and resources ensuring internal SLAs and KPIs are adhered to.
- Working collaboratively with Save the Children US IT leads be the first point of contact for
- delivery & escalations of all client support & development whilst ensuring framework agreement and related work orders are prepared and adhered to.

**Application Development Within the Hub**
- Review the capabilities required to deliver the “work order(s)” received from SC US IT teams.
- Align with the SC US IT teams the available capabilities and capacity to deliver the “work order(s)” received from SC US IT team.
- Agree with the SC US IT teams the high-level timescales to deliver “work order(s)” in
- Consideration of the capabilities and capacity available.

**Staff Management**
- Provide effective leadership to CO IT Managers and the Colombia IT Hub team, with line management support to a team of approximately 24 people (Phase 1).
- Recruit and retain a high performing IT Hub team, including several additional Phase 2 roles as identified by SCUS.
- Ensure effective, supportive and regular 1:1s and formal reviews undertaken with IT Hub team members to discuss progress against goals, development and wellbe