Customer Support Team Member

hace 1 semana

Bogota, Colombia TaxDome A tiempo completo

**Customer support team member**

TaxDome is the #1 practice management platform for accounting firms in the US - we have grown over 100X in the last 5 years and serve tens of thousands of businesses globally with millions of end-clients. We’re looking for an outgoing sales representative to communicate with new customers to generate new revenue and retain existing customers.

**About the team**:

- We are a US-based SAAS firm targeting the accounting industry. In other words, we use technology to solve business problems for accounting firms - we are not accountants. For you, this means you will be communicating with accountants about their business processes and helping them see the value in our software which can help them grow their business and revenue. You are not expected to be an accountant, know how to do accounting or even be good at math. But we expect you to be prepared to understand our users' needs in order to offer more effective assistance
- Our team is 300+ people (in over 40 countries) - we are a distributed team built on the principle of self-management
- Access to management - you will collaborate closely with the Head of Customer Support (along with the sales team) in a supportive environment

**Customers love us**:
We have over 5,000 positive reviews online. When we go to trade shows, customers often say, “Where have you been, I’ve been looking for this for years” In many ways, our product sells itself. Your job is to convey that benefit and expand our market share.

**Customers will love you**:
Are you someone naturally inclined towards finding solutions and driven by the desire to connect with customers? If you possess the ability to convincingly present ideas, while also valuing the importance of truly understanding customer needs, we have an exciting proposition for you. Join our dynamic team in the role of Customer support, where your adeptness at attentive listening and your strong sense of personal responsibility will be highly valued.

If you are motivated by the prospect of genuinely contributing to our customer's satisfaction, we encourage you to explore this enticing opportunity further. Join us, and together, let's forge meaningful connections and drive successful outcomes.

**Responsibilities**:

- Dispatching tickets to various functional customers teams;
- Ongoing learning and staying up-to-date on all relevant products and technologies;
- Providing phone support, Zoom 1:1 meetings for end customers;
- Proactively identify issues that may affect customers and escalate them for resolution.

**Our expectations**:

- Fluent in English; other languages is a plus
- Experience in a Customer Service environment or an international business setting
- Experience in the SaaS industry is a plus
- SaaS sales experience is a plus
- Basic tech knowledge
- Onboarding of new/retaining old customers is a huge plus
- customer-centric approach in work and communication
- Willing to accept new challenges
- This position requires your own equipment (PC or laptop, web camera, etc.)
- Excellent internet connection
- Commitment to goals and objectives

**Work format**: independent contractor, EST

**Compensation**: 16-27k+ per year, depending on experience. We offer a competitive bonus structure that depends on reaching them and on personalproductivity.

**Benefits**:

- Work closely with the C-Level team
- Bonus program
- Personal growth
- Remote - flexible working location

**Job Type**: Contract
Contract length: 48 months

Pay: $60,000,000 - $105,000,000 per year

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