Engineer

JLL supports the Whole You, personally and professionally.

These responsibilities and accountabilities ensure compliance with approved SOPs for each service provided. If IFM member identifies discrepancies between SOP implementation and coherent applicability, must escalate issue to update or implement local variances in SOP.

**Volume 1**: Account Management
Governance
Provide visibility of opportunities in processes and programs for improvements.
General Management
Participate and be engaged with IFM meeting cadence as set by RE&F. Meetings will include operational, strategic, and best practice forums. Tier One Partner will establish its’ own Rhythm of Business (ROB) activity as needed.
Develop and execute the annual Site Operations Plan in alignment with the Regional Strategic Plan. This shall include the local priorities, projects, execution timeframe and deliverables. For small and medium sites, work in coordination with FC.
Ensure compliance with SOPs for all contracted services, identify and include all variations applicable per site.
Ensure all work stated in this SOW and Master agreement is completed in compliance with all governing laws, codes and regulations, MS Environmental health and Safety (EH&S), IT requirements and in full compliance with MS Insurance requirements.
Ensure compliance with MS standardized processes, policies and procedures by all parties executing services on behalf of MS.
Reporting
Provide financial and operational reporting on a monthly, quarterly and annual basis at the country/site and aggregated level as directed.
Ensure information reported is accurate with MS systems information. Advise of any data issues to address data accuracy.
Sourcing & Procurement
Source, select, contract and manage Tier Two Providers.
Onboard and train Tier Two Providers as may be required.
Annually develop and maintain a multiyear Tier Two Provider sourcing and savings plan.
Supplier Performance
Validate all Provider invoices submitted for payment are appropriate and consistent with MS expenditure authorization limits and compliance guidelines.
Measure and track vendor performance against pre-defined set of success criteria and contract obligations utilizing metrics and KPIs where applicable.
Manage T2 vendor relationship to ensure the adequate service delivery.
Financial Management
Ensure contractually correct and timely payment of Tier One and Tier Two Provider invoices/invoice processing (per agreed term) submitted to MS Accounts Payable.
Ensure invoices are correctly prepared by vendors.
Innovation, Benchmarking, & Cost Savings
Continuously identify ways in which service can be improved and value for money can be enhanced. Communicate innovations and cost savings ideas to RE&F.
Develop, seek approvals, and implement plans for continuous process improvement, cost reduction and efficiency.
Benchmark practices within JLL accounts and propose improvements if applicable.
Change Management
Provide insights and support change management planning for workplace change projects regarding occupant experiences and requirements based on day to day facilities management.
Client Relationship Management
Ensure and facilitate excellence communications with clients according to key stakeholders’ strategy, maintain and share all relevant information and/or lessons through a knowledge management-based platform.
Marketing & Communications
Support the execution of Key Activities Calendar and assure all assigned communications are executed in timely manner.
Environmental Sustainability
Establish site-specific goals aligned with regional Environmental and Sustainability Program (Energy, Water, Waste & Recycling), define and execute action plan to achieve those goals.
Identify and implement opportunities to reduce carbon footprint on his/her sites.
Work in coordination with local teams and CX&C team to plan and execute activities related to environmental sustainability.

**Volume 2**: MS Customer & Employee Experience
Provide insights on how to enhance customer experience at site level from the operational perspective.
Reception
Multifunctional Devices (MFD’s)
Oversee output printing devices and MFD device services. Manage Tier Two Providers, coordinate equipment repairs, and maintain inventory.
Recommend best practices for optimized operations. Comply with standards established for preventive and reactive maintenance response times.

**Volume 3**: Facilities Management
Asset Management & Capital Planning
Develop a priority-based, portfolio wide capital renewal program to document existing building deficiencies, conditions and replacement costs. The program should cover the entire building envelope and infrastructure, including mechanical, electric equipment, and architectural finishes (interior & exterior) that are agreed upon by the Tier One Partner and RE&F.
Maintain a list of equipment type, equipment age, maintenance records, and deficient equipment. Such records shall feed into a robust capital plannin