Customer Support Data Analyst

hace 6 días


Medellín, Colombia Q10 S.A.S A tiempo completo

Estamos en búsqueda de un(a) **Customer Support Data Analyst** para fortalecer nuestro equipo de soporte y contribuir al éxito de nuestros clientes en la plataforma.

Este rol es clave para transformar datos en insights accionables que optimicen la experiência del usuario y los procesos internos. Buscamos a alguien con experiência en consultas de bases de datos, creación de reportes automatizados y análisis de datos complejos para generar información estratégica.

Además, deberá gestionar y controlar motores de bases de datos, asegurando la integridad y eficiencia de la información. Trabajará de la mano con el equipo de **Customer Success**, brindando análisis clave para la toma de decisiones estratégicas y la mejora continua del servicio.

**Habilidades Blandas**:

- Pensamiento analítico y atención al detalle.
- Capacidad para trabajar bajo presión y en entornos dinámicos.
- Excelentes habilidades de comunicación para explicar conceptos técnicos a públicos no técnicos.

**Responsabilidades Principales**:
**-**Diseñar, desarrollar y ejecutar consultas o ajustes en bases de datos.
- Crear reportes automatizados y dashboards en herramientas de Business Intelligence (Power BI, Tableau, etc.).
- Analizar datos y generar insights que respalden la toma de decisiones.
- Monitorear la calidad y consistencia de los datos, asegurando su integridad.
- Trabajar con los equipos de negocio para identificar necesidades y optimizar procesos basados en análisis de datos.
- Medir y monitorear indicadores clave como **CSAT, FCR, SLA.**
**-**Apoyar a clientes y usuarios finales en sus requerimientos diarios con base a nuestra herramienta Q10.

**Requisitos**:

- Educación**: Titulación en carreras técnicas o Ingenierías enfocadas en sistemas o tecnología.
- **Experiência**: Mínimo 1-2 años en roles similares (deseable en empresas SaaS, Edtech o similares).

Tipo de puesto: Tiempo completo

Fecha límite para postularse: 24/02/2025



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