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Sports Customer Support Analyst
hace 3 semanas
By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before.
THE ROLE
Join a central Ops team that keeps Genius running smoothly - empowering our teams to focus on what they do best: driving the business forward.
As a Sport Customer Support Analyst, you’ll provide immediate assistance to our clients and partners by monitoring, investigating, and resolving queries while collaborating with colleagues in Medellín and worldwide. This role suits fast learners passionate about sports, fluent in English, adaptable to flexible hours, and motivated by problem-solving in a dynamic environment.
WHAT YOU'LL BRING
Providing support for our customers (sport federations & leagues around the world), who are using Genius Sports products
Prioritizing and solving problems
Providing required information for other team members or departments
Sharing your knowledge within the team
Completing additional tasks assigned by the line manager.
Setting Licenses
REQUIRED SKILLS
Fluent English and strong communication skills (written and verbal).
Problem-solving, multitasking, and prioritization abilities with responsibility and dedication.
Passion for sports
Experience in client support
Knowledge/experience with modern IT solutions
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference.
