Customer Service/support Specialist

hace 1 semana

Colombia Dry Bulk Transportation LLC A tiempo completo

**Position Overview**:
Dry Bulk Transportation has recently expanded and is looking for the next great addition to our Customer Service/Support team.

**Responsibilities**:
Customer service Tasks:

- Answer every call as quickly as possible with extreme professionalism. (4 calls per shift approx.)
- Assist and resolve any issues that might arise.
- Proactively identify and resolve issues that may impact the timely and accurate delivery of aggregate materials.
- Report any equipment malfunctions or maintenance needs promptly.

Administrative Tasks:

- Enter order details into a computer system and use the system to prepare and maintain accurate records of deliveries.
- Generate and review relevant documentation, such as shipping manifests and delivery confirmations.

**Qualifications**:

- Fluent in English and Spanish
- High school diploma or equivalent; Costumer service or logistics experience is a plus.
- Strong organizational and multitasking abilities.
- Excellent communication skills, both verbal and written.

**Working Conditions**

This role will be performed from the worker’s personal address. The worker will be required to provide the following equipment at the worker’s expense:

- A modern personal computer with Windows operating system
- Special software will be provided by the company.
- Reliable high speed internet connection
- A noise cancelling professional headset.
- General office supplies (pens, notepads, etc.)

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Changes to the description may be made at the discretion of the employer.

**Benefits**
- Paid Holidays (USA)
- Paid Vacation
- Great work/life balance

**Work Availability**

The role is primarily to be based on 3:30 PM (New York Time) to 12:00 PM.
- Sunday - Thursday

Some weekends on call. (From Friday 5pm to Sunday 4:30pm)

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