Customer Support Representatives

hace 2 semanas

Colombia Huila XIPAT Flexible Solutions Company Limited A tiempo completo

**Customer Support Representatives**

**Location**: Remote (Monday to Friday, Daily 4-Hour Shift: 0 AM - 4 AM GMT+7) **Compensation**: $250 - $350 (Negotiable) with bonus incentives based on performance

**About the Role**

Are you a proactive problem solver with a passion for helping others? Join our growing business as a Customer Support Specialist and become the go-to expert for our clients using leading e-commerce platforms like Shopify, WooCommerce, BigCommerce, Wix, and more. In this role, you'll deliver quick, accurate solutions to customer challenges while upholding our high service standards.

**Responsibilities**
- **Customer Solutions**: Listen carefully, clarify issues, and provide clear solutions for customers concerning our apps.
- **Issue Escalation**: Document technical issues and share insights with the product team.
- **Task Coordination**: Create support tasks and follow up until issues are fully resolved.
- **Relationship Building**: Develop strong, long-lasting relationships with customers and be their trusted advisor.
- **Insight Gathering**: Capture customer feedback and trends to help shape future products and services.

**Requirements**:

- **Excellent English Skills**: Proficient in reading, writing, listening, and speaking (IELTS/TOEIC equivalent to 5.5 or higher).
- **Night Owl Availability**: Must be available from 0 AM - 4 AM (GMT+7) on weekdays.
- **Highly Responsive**: Ability to resolve problems swiftly while paying close attention to detail.
- **Team Player**: Self-motivated and results-driven with a strong people-centric approach.
- **Analytical Mindset**: Proven problem-solving skills with a commitment to collaborative success.

**Benefits**
- **Competitive Salary**: Base rate plus performance-based bonuses, including rewards for 5-star reviews and successful up/cross-selling.
- **Growth Opportunities**: Annual salary reviews and the chance to make a significant impact in a dynamic environment.
- **Incentive Rewards**: Additional bonuses tied to customer feedback and success metrics.

If you’re ready to be part of a supportive team that values innovation, strong relationships, and exceptional customer service, we’d love to hear from you

**Job Type**: Part-time

Expected hours: 20 per week

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer support: 1 year (preferred)

Application Deadline: 14/07/2025

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