Director of Technology Solutions, Latam

**About Us**:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

**Job Summary**:
The Director of Technology Solutions, LATAM role sits within the BCD Meetings and Events (M&E) Global Technology team with a focus on supporting local BCD M&E LATAM line of businesses.

This role is key to the successful delivery of BCD M&E LATAM client services across all business lines providing both proactive solutions and support to ensure BCD M&E are the “Go To” providers of virtual and physical meeting and event experience.

If you possess a strong sense of ownership and are be able to navigate complex challenges to deliver incremental tangible results we want to talk with you.

**Essential Duties and Responsibilities**:
**_
Job Specific Essential Duties & Responsibilities:_**

**Leadership**:

- Lead the efforts of a team of 3-4 local Technical Business Analysts to implement simple and highly intuitive solutions to improve business efficiency.
- Collaborate with local and regional leadership and operations teams to the priority of all technology projects.
- Project manage all efforts to ensure the success, timeliness and communication of all projects to local, regional and global leadership.

**Analysis**:

- Collaborate with local stakeholders to understand and document existing business processes, workflows, and systems.
- Conduct thorough analysis of business requirements and identify areas for improvement in operational efficiency.
- Work closely with cross-functional teams to gather requirements, define project scope, and ensure successful implementation of technology solutions.

Project manage all efforts to ensure the timeliness and communication of all projects to local, regional and global leadership.

**Development**:

- Create and maintain project plans, task lists, and timelines ensuring accurate tracking and reporting of progress to ensure proper development and implementation of solutions.
- Troubleshoot and resolving any technical issues or challenges related to solutions ensuring smooth functionality and user experience.
- Conduct regular audits and quality checks to ensure data accuracy, consistency, and compliance with organizational standards.
- Ensure internal security practices and methodologies are met.

**Education / Knowledge / Experience**: (Subject to local laws and practices)

Essential:

- Operational background in the service industry, preferably meeting and events or travel.
- Self-starter who can drive results.
- The ability to communicate well at all levels within the organization.
- Organized approach when dealing with problems.
- Strong ability to work in a virtual team
- Able to work independently and with high commitment to the task in hand.
- Previous experience in technology solution design.
- Business level English and Spanish speaking and writing skills required. Portuguese, along with English and Spanish, a plus.

Preferred:

- Hands on experience with Smartsheet or similar tools.
- Hands on experience with Office 365.
- Experience in the meeting and events Industry.
- Ability to work under pressure and dealing with conflicts.

**THE PERKS**

**Flexible Working**

We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

**Room to Grow**

Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

**Everyone has a voice**

We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

**Make your move**

The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

**We’ve got you covered**

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