Voice Agent, T&e Call Center Operations

hace 2 semanas

Bogota, Colombia TransUnion A tiempo completo

TransUnion's Job Applicant Privacy Notice

**What We'll Bring**:
This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools

**What You'll Bring**:
The Tenant and Employment (T&E) Voice Office Operations Representative is responsible for answering inbound phone calls for all T & E products. The Voice Operations Rep will support customers and consumers who use T&E services to screen individuals for rental housing and employment opportunities.
- Maintains a consistently high level of knowledge regarding T&E products, services, and tools.
- Understands and consistently demonstrates knowledge of specific T&E business processes when performing all voice operations work.
- Maintains a solid understanding of U.S. credit/financial principles and knowledge of USA criminal justice system/criminal background report and U.S. rental housing system/housing report (eviction) concepts.
- Adheres to established processes and procedures when responding to support phone calls.
- Works with QA and team leaders to improve individual performance based on feedback and coaching to ensure high-quality work product is delivered to T&E customers and consumers.
- Manages individual performance for aux time usage and adherence to schedules.
- Performs other duties as assigned.
- Must work U.S. business hours in support of U.S. customers and consumers.
- Must be open to rotational weekend shifts during U.S. business hours to support U.S. customers and consumers.

**Impact You'll Make**:

- 1-3 years of experience in an operations job role, including inbound voice customer care/support.
- Excellent verbal, written, and interpersonal communication skills.
- Must be self-motivated and a self-starter.
- Demonstrate attention to detail in all work completed.
- Proactively works to improve knowledge and adherence to company processes and procedures.
- Collaborates well with others in a team-oriented work environment.
- Adapts well to change and can adjust priorities as needed.
- Displays time management skills.

TransUnion Job Title

Rep I, Consumer Operations Support

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