Employee Relations/labor Relations Solutions Partner

At Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities, and forward progress. That’s why for more than 135 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s largest and most broadly based healthcare company, we are committed to using our reach and size for good. We strive to improve access and affordability, create healthier communities, and put a healthy mind, body, and environment within reach of everyone, everywhere. Every day, our more than 140,000 employees across the world are blending heart, science, and ingenuity to profoundly change the trajectory of health for humanity.

Diversity, Equity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world.

When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough.

This is a Cross-Sector role. Learn more about our Sectors:
At Johnson & Johnson MedTech, we unleash diverse healthcare expertise, purposeful technology, and a passion for people to transform the future of medical intervention and empower everyone to live their best life possible. For more than a century, we have driven breakthrough scientific innovation to address unmet needs and reimagine health. In surgery, orthopedics, vision, and interventional solutions, we continue to help save lives and create a future where healthcare solutions are smarter, less invasive, and more personalized.

**We are searching for the best talent for ER LR (Employee Relations/Labor Relations) SOLUTIONS PARTNER to be in Bogota.**

**Purpose**:The ERLR Solutions Partner will support timely resolution of ERLR cases within the region, including triage of ERLR requests, support of ER/LR administration activities and follow-up required to close a case (e.g. reminders, case updates, case management, operations, etc.), ensuring all required documentation are provided and archived, also run and provide specific ER/LR reporting to relevant parties and contribute to any ERLR administration activities to ensure the timely and effective management of ERLR cases within the region.

**You will be responsible for**:

- To ensure appropriate resolution of service requests within defined time periods, levels of accuracy and quality standards and customer satisfaction levels.
- To treat the workforce with dignity and respect, maintaining high levels of confidentiality, trust, and integrity in the handling of sensitive matters. This person adheres to established standards and guideline.
- Respond to Employee Relations requests from customers (prioritizing as appropriate) and executes on the key tasks and activities in accordance with defined procedures and guidelines.
- To support investigation plans (assignment of proper resources; identification of witnesses and key individuals; identification of evidence to gather, maintaining contact with case owner, manager, and key stakeholders)
- Identifying relevant policies and practices to determining whether violation of policies or practices occurred and assisting with the development of performance improvement plans (PIP); Review to determine if suitable, reasonable, measurable, and actionable, providing insights and intelligence with respect to trends and opportunities.
- Interacting and interfacing with customers, vendors, service providers, and other third parties as applicable in relation to the activities and dependencies.
- To assist and encourage users / customers to make effective use of self-service options, systems, products, services, etc. to drive rapid resolution and empower customers; educate and inform customers of the full range of services available to them, contributing positively to a knowledge sharing environment by documenting and sharing all relevant working experiences for knowledge database future reference.
- To provide proactive data metric and insights for the business regarding employee relations and trends.

**Qualifications**:

- Bachelor’s degree required.
- Fluent in English and Spanish Language is required.
- 2 years of experience in similar roles.
- Salesforce knowledge is a Plus.
- MS knowledge is required.
- Portuguese is a plus.