Partnerships Manager

Partnerships Manager

Bogota, Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:
Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can achieve their goals.

We believe in the power of a truly diverse and inclusive workforce. As we expand globally, we are committed to making diversity, inclusion, and belonging a foundational part of not only our hiring practices but who we are as a company.

The Anthology Partner Program is a differentiator in that it provides an ecosystem that enables our clients with a richer, more engaging educational experience for both learners and educators, no matter what their unique needs may be.

Primary responsibilities will include:

- Managing a portfolio of Anthology and Blackboard Partner accounts at different stages within their lifecycle and maintaining ongoing engagements with prioritized Partners
- Creating Partner account plans to provide additional recommendations that will benefit the Partner’s investment in Anthology
- Helping new Partners navigate through their initial onboarding and fulfillment of program services
- Tracking and managing Partner satisfaction by monitoring Partner usage data, health indicators, and potential growth opportunities and translating into strategies for success
- Fostering relationships and collaborating with cross-functional internal teams (Product Management, Product Development) to ensure Partners achieve their strategic business objectives
- Creating and documenting new business processes as we scale our partnerships program
- Managing day-to-day relationships with Partners, developing an understanding of their products, services, and strategies to help Partners develop their product, sales, marketing, and delivery capabilities in line with Anthology’s strategy
- Capturing and integrating key performance indicators (KPIs) to measure operational effectiveness and return on investment (ROI) for Partner marketing solutions
- Demonstrating the ability to demo Partner technology to internal and external clients
- Building and maintaining strong relationships with a diverse set of internal and Partner constituencies
- In coordination with Partner Marketing, creating and managing measurable, market-driven campaigns leveraging all relevant elements of the marketing mix including public relations, social media, events, online marketing, direct marketing, and client programs
- This role requires no more than 25% travel

Required skills/qualifications:

- University degree or equivalent experience
- At least 5 years of prior relevant experience
- At least 2 years of relationship management experience, preferably in a B2B SaaS organization
- Demonstrated interpersonal skills; ability to communicate effectively both written and orally with a variety of internal and external audiences
- Quick thinker, calm in tough situations, adept at problem resolution, ability to think strategically while managing multiple projects and Partners
- Ability to multi-task and quickly adapt to specific Partner needs and think independently and resourcefully, addressing unique customer issues
- Previous experience in effective account management with strong customer-centric orientation
- Ability to develop and document complex new business processes
- Ability to manage Partner expectations and work effectively with cross-functional teams
- Ability to prioritize and delegate in a resource constrained environment and re-prioritize resources rapidly
- Ability to exercise discretion, creative decision-making, and independent good judgment
- Comfort and proficiency with managing conflict and working with diverse populations
- Demonstrated ability to act as advocate for Partners
- Fluency in written and spoken English at CEF B2 level or above
- Enjoys working with different types of personalities and skill levels

Preferred skills/qualifications:

- Familiarity with EdTech including Student Information Systems
- Related experience in account management and customer support and retention
- Previous experience in a SaaS company
- Demonstrated ability to support Marketing, Business Development, proposal creation, and other efforts towards successful Partner acquisition and retention
- Strong organizational skills, being able to effectively organize information, insights, and documentation
- Previous data management experience

The Office:
We have an office located in Bogota, Colombia as a hub for the LAC market.
- Located in Capital Towers center in the financial district
- Excellent and secure area to eat lunch, have a walk, or dine after office hours
- Benefits in prepaid medicine, dental plan, and wellness allowance
- Easy access to public transportation close to two important avenues, Carrera 7 and Calle 100
- Free parking for employees and paid parking f