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Service Desk Analyst
hace 3 semanas
**Description**:
**Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our Talent, Technology, and Training services.
We have been impacting the world **since 2018** and we want to keep pushing ourselves to become the brightest minds in our field and better serve our customers.
In our **modern offices**, we provide different amenities such as casual attire and free beverages. Additionally, our **benefits **include a health plan, gym membership, well-being platform, digital gift cards, or home medical services.
As a **Service Desk Analyst Level I**,** you will be in charge of monitoring the automation of the bots to ensure that the bots run as expected in the agreed schedule.
**Some of your responsibilities are but are not limited to**:
- Monitoring bots' automation to ensure that the bot runs as expected in the agreed schedule.
- Monitoring the transactional table to verify that the bot is processing its task and updating its transactional table in the database.
- Communicate and inform customers when an issue is identified during the monitoring and the bot should be stopped to fix it.
- Manage and solve service desk tickets within the service level agreement.
- Update configuration bots to fix issues (First Level), test them and set them up to production again.
- Communicate internally with team groups and provide key information on time.
- Escalate cases when needed to the next level of support with development or providers.
**Requirements**:
**What would help you succeed**:
- Believe and love what you do.
- Teamwork.
- Proactivity.
- Goal and results orientation.
**Minimum requirements**:
- **Studies**:A high school degree and a technical, technological, or associate's degree is **required**, in studies related to Systems, Automation, Technology, Software, Computing, Electronics, IT, or similar fields.
- **Experience**: At least 6 months of experience in IT, Helpdesk, Service Desk or related technical roles. Desirable basic knowledge in** Automation Anywhere and SQL server**.
- **Language**: Good English skills are required, with B2 proficiency or higher preferred.
**Perks**:
- **Schedule**: The schedule operates on a **weekly rotation**, with **five workdays** from Monday to Sunday and **two days off**. Shifts run from 12:00 a.m. to 10:00 a.m., 5:00 a.m. to 3:00 p.m., 7:00 a.m. to 5:00 p.m., 11:00 a.m. to 9:00 p.m., 12:00 p.m. to 10:00 p.m. 1:00 p.m. to 11:00 p.m., and 8:00 p.m. to 6:00 a.m. **following the American calendar.**:
- **Contract**: Indefinite term contract + Benefits.
- **Places**:Only for Colombia. This position will be **remote**.
- **Salary**: COP 2.500.000 + Night Surcharges + USD bonus for KPI compliance.
**Would you like to be part of a company that belongs to the 100 tech companies recognized by Freight Waves in the supply chain industry in the United States?
