Assistant Manager Collection Support

hace 4 días

Bogotá, Colombia Scotiabank A tiempo completo

ID de la solicitud: 225885

Gracias por tu interés en ScotiaGBS, el mejor campus de Bogotá.

Únete a un equipo ganador con un propósito claro, comprometido con el logro de resultados en un entorno inclusivo y de alto desempeño.

**Purpose**

You are an analytical individual with excellent communication skills; you possess initiative and simultaneously

**Accountabilities**
- Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
- Support the development and design of executive presentations aimed at managerial and executive levels, as required.
- Create reporting views based on reports created or raw data delivered and perform analytics on Collections and Recovery of trends and results based on given drivers.
- Identify best practices and replicate them across Collections & Recovery Hub’s with the ability to turn data into information.
- Oversee and generate alerts productivity indicators and ensure agent availability to handle inbound calls, generate alerts over Not Ready times for all operations according to each segment thresholds at predictive dialer platform.
- Ensure that all periodical activities for dialer team are executed in a timely manner.
- Provide coverage for the Assistant position to the Senior Vice President of Collections and the Vice President of CCAU during absences.
- Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
- Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the
- Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
- Champions a high performance environment and contributes to an inclusive work environment.

**Reporting Relationships**
- Primary Manager: Manager, Project & Change Management
- Direct Reports: N/A
- Shared Reports: N/A

**Dimensions**
- Ability to take initiative, work independently & Problem-solving skills
- Strong interpersonal skills and extremely resourceful
- Experienced in interacting with senior Management across different functions
- Responsible for managing multiple small projects concurrently.
- Is expected to function independently to ensure that the department's objectives are met.

**Education / Experience / Other Information**
- Bachelor´s Degree in Business Administration or equivalent
- Basic Analytical & logic background
- Knowledge of Excel, (VBA is a plus)
- Knowledge of Microsoft Access is a plus.
- ITIL basic knowledge (Plus)
- Familiarity with project management methodologies, and best practices (Plus)
- Working knowledge of retail credit products
- Fluent English

Ubicación(s): Colombia : Bogota : Bogota

ScotiaGBS forma parte del grupo de empresas de Scotiabank ubicado en Bogotá, Colombia, y fue creado para apoyar diversos procesos del Banco y el desarrollo y ejecución de su estrategia global de servicios en 15 países de las Américas. Está compuesto por 7 unidades de servicio. Ofrecemos un ambiente de trabajo inclusivo y positivo, además de ventajas competitivas.

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