Technical Support Engineer

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

Through the power of trillions of dollars in business spend, Coupa’s mission is to unlock our customers' full potential to do well and do good, anchored in our shared belief that we are smarter together. Our customers, suppliers, and employees
- our Coupanians
- come together to co-create ideas and innovations that impact the power of spend.

We are seeking experienced Technical Support Engineers to join our growing team in Bogota, Columbia. You will work to support enterprise customers of Coupa’s cloud-based platform and be part of a global team. This is an excellent opportunity to join a high growth, global software company where we will help you to develop your career.

**Responsibilities**:

- Assisting in troubleshooting 2nd level technical issues
- Work with other business units, including the Integration team, Operations, and Customer Success/Care, as required, to ensure strong customer satisfaction
- Business Event Monitoring of customer production environments
- Manage customer expectations and experience in a way that results in high customer satisfaction
- Assist with the creation of knowledge articles in Coupa’s knowledge-base for customer use

**Requirements**:

- Quick learner, self-motivated, and able to work in a fast-paced, start-up environment
- Committed to providing quality customer service
- Technically experienced (academic or commercial) in Linux, Unix and ideally other Operating Systems
- Keen on learning scripting or has some prior experience already in Bash, Shell, Ruby on Rails, Python or other scripting language
- Curious to understand or has experience in web technologies such as XML, XSLT, DOM, HTML and other Web technologies (advantage)
- Excellent written and verbal communication skills
- The ability to clearly articulate solutions to complex technical problems in a clear and simple way
- Experienced working directly with external customers in a technical support environment ideally in an enterprise software or SAAS company (bonus)
- College Degree (Computer Science, Information Technology or related field) or equivalent job experience
- Experience using CRM and/or helpdesk call tracking and issue tracking tools

LI-Remote

The culture at Coupa is why Coupa is certified as a “Great Place to Work” by the Great Place to Work organization. At Coupa, we’re building a great company that is laser-focused on three core values:
**ensuring customer success** with an obsessive and unwavering commitment to making customers successful,
**focusing on results** with a relentless focus on delivering results through innovation and having a bias for action, and
**striving for excellence** with our commitment to a collaborative environment infused with professionalism, integrity, passion, and accountability.

At Coupa, we have a solid and innovative team dedicated to improving the spend management processes of today's dynamic businesses. We celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.
- Coupa’s Privacy Policy_