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Global Technical Support Engineer

hace 3 semanas

Bogota, Colombia Allot A tiempo completo

**Who we are**:
Allot is an established industry leader in network intelligence and security solutions for service providers and enterprises around the world.

We believe in giving our Tier-1 customers around the world real value by offering them cutting-edge solutions that make their networks smarter and their users more secure.

At Allot, you’ll have the opportunity to develop professionally and personally in a dynamic environment with like-minded people who always go the extra mile to succeed.

**What we’re looking for**:
A Technical Support Engineer to remotely support our CSP clients - this is an opportunity to join the Global Customer Services team of a leading DPI/network devices vendor providing solutions for Tier1 global telcos.

**What you’ll do**:

- Provide excellent, dedicated, and proactive support service
- Perform deep problem investigation into system logs and behavior
- Provide technical guidance and solutions to the company’s customers and partners, problem reproduction, and lab simulations
- Work with higher tier support teams and travel to customer sites according to need
- Maintain direct contact with key customers in the APAC & EMEA region to assure customer satisfaction and success

**Requirements**:
**What you should have**:

- Strong knowledge of **Linux system administration** and operation
- Strong knowledge in **Wireshark**:

- Strong hands-on working knowledge of **TCP/IP networks**, packet-sniffing, and traffic generation
- Experienced in **customer care** working with CRM systems
- Graduate/Diploma in Computer Science/Electrical/Electronic Engineering

**Advantages**:

- Hands-on experience with networking LAN/WAN environments - Routers, Switches, Firewalls, NMS, etc.
- Working knowledge of Radius, Diameter, DHCP, 3GPP, PCEF, PCRF, understanding protocol flow and sniffing
- At least basic knowledge in SNMP to prepare the query for SNMPGET and SNMPWALK
- Experience working directly with ISPs, mobile operators, cable operators

If you are interested in this role, please send us your resume **in English